Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Ayslynn Kaiser

Sydney,NS

Summary

I am optimistic to obtain a career within or related to my chosen field of study. This will challenge and allow myself to use my education, skills, training and past experiences in a way that is mutually beneficial to my employer, community and self. My goal is to find a career that will allow for future growth and advancement in all areas of personal and employment development. i am currently enrolled in CBU to obtain my bachelor of arts community studies degree.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Housing Support Worker

Cape Breton Community Housing Association
09.2023 - 12.2025
  • Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
  • Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
  • Explained rental and housing regulations to clients and helped each discover best options for housing.
  • Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
  • Assisted applicants in filling out housing applications and verifying assets.
  • Improved tenant satisfaction by addressing and resolving housing concerns in a timely manner.
  • Contributed to team success by actively participating in staff meetings and sharing best practices with colleagues.
  • Answered client questions about lease and rental agreements and advocated on behalf of client needs.
  • Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
  • Helped clients find permanent or temporary housing.
  • Coordinated eviction prevention efforts by mediating disputes between landlords and tenants, ultimately preserving stable housing situations for at-risk individuals.
  • Developed relationships with local shelters, food banks, churches in order to identify additional resources available to those experiencing homelessness.
  • Regularly conducted home visits to assess the safety of residences and provide support as needed.
  • Responded promptly to emergency situations involving tenants who may be at risk of harm due to unsafe conditions.
  • Collaborated with social workers to support patients.
  • Experience with handling clients and organization fund's for the purpose of spending, reimbursing or payment. Documented and provided receipts for accurate spending and/or dispensing of funds.
  • Worked successfully with a diverse group of coworkers and clients to accomplish goals.
  • Skills in the development and up keep of client case management.
  • Provided emotional and practical support to vulnerable adults.
  • Accompanied clients to medical appointments and assisted them with their daily needs. supported clients in applying for education, training or employment opportunities.
  • Developed positive relationships with service users and maintained professional boundaries at all times.
  • Reported any incidents or accidents in accordance with company policy and procedure.
  • Experience with inputting data into online systems including HIFIS, word documents, excel spreadsheets.
  • Managed challenging behaviors from clients in a calm manner by utilizing de-escalation techniques.
  • Experience with conducting client intakes, confidentiality forms and completing vats (vulnerable assessment tool)

Rehabilitation Counselor

Howard House
08.2019 - Current
  • Responded to needs and concerns of residents and visitors.
  • Knowledge and experience with resident intakes.
  • Efficient in verbal, written and non verbal communication.
  • Expresses strong integrity, strong team work and independent work skills.
  • Demonstrates strong adaptability.
  • Maintains priority involving all tasks.
  • Demonstrates great time management, eager and motivated to work.
  • Expresses strong situational awareness, maintains great professionalism and personal hygiene.
  • Experience preforming light house keeping duties.
  • Experiencing building great rapports with residents, co-workers and the public.
  • Maintains confidentiality in all aspects.
  • Experience answering all incoming calls and directing them appropriately. Experience with assisting residents with calls.
  • Experience in securely storing and administering medication(s) to residents.
  • Excellent documentation with daily logging, filling out incident reports and organizing case fills.
  • Ensured compliance with all applicable laws, regulations, codes and standards related to Halfway House operations.
  • Experience arming and disarming security systems.
  • Monitored compliance with court orders, conditions of release, and behavior in the community.
  • Enhanced facility safety by conducting thorough security checks and monitoring resident activities.
  • Reduced resident altercations by maintaining consistent enforcement of rules and regulations.
  • Demonstrated strong communication and interpersonal skills by building relationships with offenders, their families, and community members to promote successful outcomes.
  • Provided ongoing support to parolees transitioning from incarceration back into the community through guidance, referrals to resources, and proactive problem-solving strategies.
  • Conducted routine and emergency head counts. Tracked residents through head counts, visitor logs, and scheduled activities.
  • Documented residents behavior and activities in logbooks.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Coordinated with other law enforcement personnel to exchange information.

Supported Housing Worker

Cape Breton Community Housing Association
08.2020 - 11.2021
  • Educated residents on rights and responsibilities under tenancy agreements, promoting adherence to established rules and guidelines for harmonious living arrangements.
  • Demonstrates Great Listening, Observing and Empathy Skills.
  • Maintained accurate resident records, updating information regularly to ensure compliance with regulations and internal policies.
  • Conducted regular property inspections to identify potential hazards or areas requiring attention, improving overall safety conditions for tenants.
  • Addressed complaints from both neighbors and tenants proactively, mediating conflicts as needed to maintain a peaceful community atmosphere.
  • Coordinated move-ins and move-outs efficiently, minimizing disruption to existing tenants while welcoming new members into the community smoothly.
  • Experience in organizing and preparing files.
  • Demonstrates the ability to follow protocols and procedures.
  • Demonstrates strong patient and de-escalation skills.
  • Knowledge with medication awareness and suicide prevention.
  • Fast decision making skills.
  • Demonstrates the ability to help clients with daily activities, meal preparation, cleaning duties to encourage their independence.
  • Applies a positive attitude when on duty.
  • Demonstrates the ability to work under pressure.
  • Counseled residents and provided emergency response(s) to handle crisis situations.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Ensured timely medication administration, maintaining accurate records and proper dosage adherence.
  • Reduced medication errors through meticulous documentation, verification, and administration of medications.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Diploma - Criminal Justice

NSCC
Sydney, NS
06-2018

Skills

  • Case management
  • Excellent communication
  • Multitasking Abilities
  • Organizational skills
  • Active listening
  • Problem-solving
  • Time management
  • Teamwork and collaboration
  • Attention to detail
  • Reliable and Trustworthy
  • Data entry
  • Disability management
  • Conflict resolution
  • Crisis intervention

Languages

English
Full Professional

Certification

  • First Aid and CPR
  • CPI
  • Mental Health First Aid
  • Food Handlers
  • ASIST
  • Facilitator Training
  • Tactical Communication
  • Fire and Lane Safety

Timeline

Housing Support Worker

Cape Breton Community Housing Association
09.2023 - 12.2025

Supported Housing Worker

Cape Breton Community Housing Association
08.2020 - 11.2021

Rehabilitation Counselor

Howard House
08.2019 - Current

Diploma - Criminal Justice

NSCC

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Ayslynn Kaiser