Helen Thomas
Mississauga
Summary
Efficient and hardworking individual with exceptional adaptability skills. Dedicated to serving the best interests of the organization. Known for consistently delivering high-quality results and exceeding expectations. Adept at quickly understanding complex tasks and effectively implementing solutions. Committed to continuous improvement and always seeking opportunities to enhance productivity and efficiency.
Overview
4
4
years of professional experience
23
23
years of post-secondary education
6
6
Certifications
1
1
Language
Work History
Housing Support Worker
Indwell
08.2024 - Current
- Skilled in building therapeutic relationships with tenants with a recovery-oriented, trauma-informed approach, promoting hope and trust
- Coordinate, lead and/or participate in case conferences with outside supports
- Comfort and familiarity with a harm reduction approach
- Develop, contribute to, and carry out individual resident support plans, including any relevant assessment tools
- Work individually with residents to identify and achieve goals as it relates to their individual support needs and recovery
- Connect residents with supportive community resources, including both clinical and informal supports, facilitating case coordination and case management
- Confident in utilizing crisis management and intervention skills
- Respond to resident complaints/concerns with care, compassion, and efficiency
- Reinforcing residents' life skills, including spiritual, social, and coping skills
- Assist with intake and orientation of new residents
- Develop and facilitate relevant group programming
- Complete required documentation in a thorough and timely manner with a focus on maintaining and protecting tenant health records
Addictions Counsellor
The Salvation Army
11.2021 - 04.2024
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Kept accurate and detailed records to track and document client progress.
- Increased patient engagement in group therapy sessions by fostering a safe and supportive environment for open communication.
- Collaborated with multidisciplinary teams to develop comprehensive care plans, ensuring continuity of care for clients.
- Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Supported aftercare planning for continued recovery after treatment.
- Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
- Coordinated care with other professionals to provide clients with comprehensive support.
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Participated in community outreach efforts, raising awareness about the availability of local substance abuse treatment resources.
- Established trusting relationships with clients, creating an open dialogue about their experiences and challenges related to substance abuse.
- Conducted regular evaluations of program effectiveness, making adjustments as needed to optimize client outcomes.
- Maintained accurate documentation of client progress, facilitating informed decision-making within the treatment team.
- Improved patient adherence to aftercare programs, providing consistent follow-up support and resources.
- Provided crisis intervention services when necessary, deescalating situations and connecting clients with appropriate resources.
Overnight shelter support worker
Youth Opportunities Unlimited
09.2021 - 11.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
RCC worker
The Salvation Army
10.2021 - 12.2021
- Established strong rapport with clients through empathetic listening skills, leading to higher levels of trust between individuals served.
- Regularly updated client records to accurately capture progress throughout their recovery journey.
- Assisted patients in developing coping skills and healthy habits to replace addictive behaviors, strengthening long-term sobriety prospects.
- Promoted an inclusive and supportive environment for diverse clientele, addressing cultural and linguistic barriers in the treatment process.
- Facilitated group therapy sessions, fostering open dialogue and peer support among patients in the recovery process.
- Enhanced patient engagement and motivation through empathetic communication and rapport-building techniques.
Intervenor
Sensity Deafblind and Sensory Support Network of Canada
06.2021 - 10.2021
- Utilized effective crisis intervention techniques when necessary, ensuring the safety and security of all involved parties.
- Developed strong rapport with each client by tailoring communication methods according to their specific preferences or limitations.
- Established trust-based relationships with clients through active listening and empathetic understanding of their unique challenges.
- Implemented strategies to promote emotional well-being, reducing anxiety and stress levels among clients.
- Skilled at working independently and collaboratively in a team environment.
- Collaborated with interdisciplinary teams to assess client progress and adjust support plans accordingly.
- Guided deaf and blind adults through customized day programs.
- Provided ongoing emotional support during challenging times, helping clients build resilience and coping skills.
- Maintained professional boundaries while building rapport with clients, establishing trust for effective support delivery.
- Maintained detailed client records, ensuring accurate documentation of goals, achievements, and areas for improvement.
- Improved quality of life for clients through compassionate care and assistance with daily tasks.
- Promoted social integration by organizing group activities and outings within the community.
Overnight support aid
Al hare family
11.2020 - 04.2021
- Wheelchair assistance
- Administering medicine
- Administering suction
- Administering breast stacking
- Administering oxygen
- Personal care
Education
Diploma - Mental Health And Addiction
Sir Sanford Fleming
Peterborough, ON 05.2001 - 04.2021
Bachelor Of Science - Psychology
Mahatma Gandhi University
07.2016 - 04.2019
Skills
- Individual / Group Counseling
- Microsoft Word
- Organizational Skills
- Strong Verbal Skills
- Problem solving
- Crisis Intervention
- Multicultural competency
- Case Management
- Crisis management
- Microsoft Office
- Culinary Preparation
- Microsoft Windows
- Microsoft Powerpoint
- Empathy
- Group Therapy
- Microsoft Outlook
- Addiction Counseling
- Referrals and networking
Certification
WHMIS, Present
Timeline
Housing Support Worker
Indwell
08.2024 - Current
Addictions Counsellor
The Salvation Army
11.2021 - 04.2024
RCC worker
The Salvation Army
10.2021 - 12.2021
Overnight shelter support worker
Youth Opportunities Unlimited
09.2021 - 11.2022
Intervenor
Sensity Deafblind and Sensory Support Network of Canada
06.2021 - 10.2021
Overnight support aid
Al hare family
11.2020 - 04.2021
Bachelor Of Science - Psychology
Mahatma Gandhi University
07.2016 - 04.2019
Diploma - Mental Health And Addiction
Sir Sanford Fleming
05.2001 - 04.2021
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