MORGAN COLEMAN
Moncton
Summary
I am a highly communicative individual with strong interpersonal skills, and I excel as a team player. Motivated by challenges, I thrive in fast-paced environments and naturally prioritize tasks. Balancing my diploma program at NBCC with part-time employment, I am successfully managing challenges while striving to become a community service worker—my ultimate goal. My commitment to volunteering showcases my dedication to the community, while my consistent experience in customer service industry reflects my reliability, honesty, and effective prioritization abilities.
Overview
11
11
years of professional experience
Work History
Housing Support Worker
YMCA of Greater Moncton
05.2024 - Current
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Enhanced community relationships with local organizations, leading to increased resources and support for residents.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Banquet and Event Coordinator
Legends Catering
01.2024 - 06.2024
- Set up banquet tables and chairs based on event requirements.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
Crisis Intervention Worker
Hestia House
04.2023 - 01.2024
- Used skills such as active listening and collaborative problem-solving daily to connect with residents and address concerns accordingly.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Conversed with individuals in crisis which called or texted hotline for assistance.
Waitress/Bartender
Cask And Kettle Irish Gatropub
05.2021 - 09.2023
- Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest, while upselling the menu.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Opened/Closed the restaurant
Cash Disbursements Analyst
Irving Oil Limited
01.2017 - 09.2022
- Managed accounts and processed wire transfers for all the accounts within the company, and performed bank deposits to all external suppliers.
- Was the gatekeeper in storing, and maintaining documentation.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Applied mathematical abilities on a daily basis to calculate and check figures in all areas of accounting systems.
Waitress/Bartender
Lemongrass Thai Fare
05.2019 - 08.2020
- Developed new signature cocktails to support the bar marketing brand and increase profits
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Technical Document Administrator
Jacobs
08.2015 - 12.2016
- Responsible for filing and controlling all technical documents.
- Responsible for providing administrative assistance to facilitate operational process.
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Scanned and securely shipped hard copy reproduction to clients and stored soft copy on secure server for future retrieval.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Lead Key Holder
The Shoe Company
04.2013 - 01.2015
- Managed inventory of the stock room and audited product going in/out of the store.
- Responsible for opening/closing of the store, supervising members, and paperwork.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Sales Associate
Samuel & Co
11.2014 - 05.2017
- Provide exceptional customer service by greeting and attending to the needs of customers in a timely and satisfactory manner.
- Develop and implement effective strategies to meet or exceed sales goals and quotas.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
Advanced Diploma - Social Service Community Worker
New Brunswick Community College
Saint John, NB04.2024
High School Diploma -
Saint John High School - Class of 2015
Saint John, NB06.2015
Skills
- Relationship-Building/Working Collaboratively
- Written and Oral Communication
- Documenting Progress
- Suicide Intervention
- Social Perceptiveness
- Active Learning/Effective Listening
- Crisis Evaluation and Intervention
- Mental Health Support
- Time Management and organizational skills
- Educational Leadership
- Accounting/Financial skills
- Effective prioritizing and problem-solving
- Excellent research abilities
Volunteer Work
- SPCA
Dog Walking
Fundraising
- Saint John Pantry/Soup Kitchen
Prepping Food
Taking Orders
Serving Food
- North End Food Bank
Fundraising
- Big Brothers Big Sisters
Advocating for youth
Mentoring
- Saturday King Square Outreach
Fundraising
Creating/distributing gift bags
Timeline
Housing Support Worker
YMCA of Greater Moncton
05.2024 - Current
Banquet and Event Coordinator
Legends Catering
01.2024 - 06.2024
Crisis Intervention Worker
Hestia House
04.2023 - 01.2024
Waitress/Bartender
Cask And Kettle Irish Gatropub
05.2021 - 09.2023
Waitress/Bartender
Lemongrass Thai Fare
05.2019 - 08.2020
Cash Disbursements Analyst
Irving Oil Limited
01.2017 - 09.2022
Technical Document Administrator
Jacobs
08.2015 - 12.2016
Sales Associate
Samuel & Co
11.2014 - 05.2017
Lead Key Holder
The Shoe Company
04.2013 - 01.2015
Advanced Diploma - Social Service Community Worker
New Brunswick Community College
High School Diploma -
Saint John High School - Class of 2015
Similar Profiles
Angela MacMichaelAngela MacMichael
Manager, Language School at Multicultural Association of the Greater Moncton AreaManager, Language School at Multicultural Association of the Greater Moncton Area
Sarah DeMoneSarah DeMone
Customer Service Representative at Greater Moncton International AirportCustomer Service Representative at Greater Moncton International Airport
Emma MacAuslandEmma MacAusland
Coaching Assistant (Volunteer) at Greater Moncton Fastpitch AssociationCoaching Assistant (Volunteer) at Greater Moncton Fastpitch Association