Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

ROBIN ALIAS

Scarborough,Canada

Summary

Experienced IT Support Specialist with proficiency in providing technical support and troubleshooting on Windows, Linux, and iOS platforms. Expertise in Microsoft 365, networking fundamentals, and cybersecurity best practices. Strong communication, problem-solving, and customer service skills with a proven track record of improving IT operations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

IT Support Technician (Part-Time)

Sault College
10.2023 - 04.2024
  • Delivered tier-1 technical support for Windows, Linux, and iOS systems.
  • Assisted with Microsoft 365 account setups, password resets, and access management.
  • Configured and troubleshot printers, networks, and wireless connections.
  • Performed virus scans, system updates, and maintained endpoint security.
  • Documented support tickets and provided timely solutions to staff and students.
  • Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
  • Managed inventory of hardware components for timely replacement or repair as needed.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Project Coordinator

Trois Infotech
06.2022 - 08.2023
  • Provided IT support during project rollouts, assisting users with hardware and software issues.
  • Coordinated help desk requests and tracked resolution timelines.
  • Set up and configured new PCs, installed applications, and ensured system readiness.
  • Maintained documentation for IT infrastructure and user guides.
  • Supported remote users with VPN connectivity and troubleshooting assistance.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.

Operation Manager

VST Mobility Solutions
05.2019 - 12.2021
  • Managed IT support operations including ticketing system, technician assignments, and SLA monitoring.
  • Oversaw installation, configuration, and maintenance of IoT devices.
  • Provided hands-on troubleshooting for network connectivity and device failures.
  • Led user training sessions on system usage and best practices.
  • Ensured system security through patch management and compliance audits.
  • Collaborated with executive leadership on strategic planning initiatives to drive business growth.
  • Implemented data-driven decision-making processes, leveraging analytics to optimize operations.

Operations Executive

TrackpointGPS
05.2017 - 12.2018
  • Installed and supported telematics devices, ensuring full system functionality and minimal downtime.
  • Provided first-level technical support for hardware and software issues related to device connectivity.
  • Performed data analysis and packet tracing to identify and resolve network and communication issues.
  • Assisted in system configuration, firmware updates, and routine maintenance tasks.
  • Collaborated with vendors, delivered technical training to junior staff, and implemented process improvements.
  • Documented technical issues and resolutions in ticketing systems to support knowledge base development.
  • Awarded Best Performer for exceptional technical support delivery and customer satisfaction.
  • Collaborated on operational support tasks to achieve common goal.
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.

Trainee Technician

Unidad Technolabs
07.2016 - 02.2017
  • Assisted in installation, configuration, and maintenance of telematics devices and related IT hardware.
  • Provided basic technical support, including diagnosing and resolving connectivity issues.
  • Supported system upgrades, firmware installations, and routine device testing.
  • Adhered to safety protocols and quality assurance standards during on-site installations.
  • Documented installation procedures and reported technical issues for escalation.
  • Developed troubleshooting skills through structured IT support training programs and hands-on practice.
  • Expanded technical skillset through continuous learning and applying new techniques in daily tasks.
  • Increased trainee knowledge with hands-on guidance and mentorship from experienced technicians.

Education

Post Graduate Certificate - Cybersecurity

Centennial College
Toronto, ON
04-2025

Post Graduate Certificate - Network Architecture and Security Analytics

Sault College
04-2024

Bachelor of Technology - Electronics and Communication Engineering

University of Calicut
05-2016

Skills

  • Technical Support (Windows, Linux, iOS)
  • Microsoft 365, Networking Fundamentals
  • Hardware & Software Installation
  • Troubleshooting, Ticket Management
  • Cybersecurity & Data Protection
  • Customer Service & Training
  • Troubleshooting abilities
  • Remote support
  • Technical support
  • User training
  • Software installation
  • Ticket management

Accomplishments

· Achieved best performer award from TrackpointGPS for the period of April – June 2018.

Languages

English
Full Professional

Certification

  • Valid G2 Driver’s License
  • First Aid / CPR – Level C
  • Ontario Smart Serve Certificate
  • Ontario Security Guard License

Timeline

IT Support Technician (Part-Time)

Sault College
10.2023 - 04.2024

Project Coordinator

Trois Infotech
06.2022 - 08.2023

Operation Manager

VST Mobility Solutions
05.2019 - 12.2021

Operations Executive

TrackpointGPS
05.2017 - 12.2018

Trainee Technician

Unidad Technolabs
07.2016 - 02.2017

Post Graduate Certificate - Cybersecurity

Centennial College

Post Graduate Certificate - Network Architecture and Security Analytics

Sault College

Bachelor of Technology - Electronics and Communication Engineering

University of Calicut

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