Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mahbub Alahi

Scarborough,Canada

Summary

Customer service professional with 10+ years of experience in telecommunications, banking, and security. Consistently exceeded customer satisfaction goals, effective relationship management and problem resolution. Skilled in crisis management, operational efficiency, and resolving complex issues in high-pressure environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

IT Support Specialist

uventix
10.2024 - Current
  • Provided first-tier technical support to end users, diagnosing and resolving hardware, software, and connectivity issues via the OS-ticketing system.
  • Logged and managed support requests using OS Ticket, ensuring accurate documentation of issue details and resolution steps.
  • Responded to customer inquiries and provided technical assistance over phone.

Concierge

Paragon Security
06.2022 - Current
  • Ensure safety for 5000+ residents through vigilant surveillance and patrols, reducing security incidents.
  • Respond to 10+ weekly emergencies, maintaining 100% compliance with reporting protocols
  • Managed guest inquiries and provided exceptional service in high-pressure environments.

Executive Officer

Bikroy.com
10.2016 - 12.2021
  • Reviewed 1000+ daily advertisements, maintaining 99% policy compliance rate
  • Improved customer satisfaction through timely email feedback.
  • Collaborated with IT team to streamline ad approval process and to improve user experience

Customer Manager

Grameenphone Ltd.
05.2015 - 09.2016
  • Managed 50+ daily customer inquiries, maintaining 90% satisfaction rating
  • Maintained communication, promoting offers and resolving complaints.
  • Taking orders, processing applications, and handling related tasks.

Education

BBA - Marketing

National University of Bangladesh
Dhaka, Bangladesh
09-2013

Skills

  • Technical support and troubleshooting
  • Microsoft Azure Active Directory
  • Virtual Private Network
  • OS Ticketing System
  • Remote Desktop support
  • Windows Operating System
  • Customer Service

Certification

  • CompTIA A+ Certification
  • Information Technology
  • Google IT Support Professional
  • Google AI Essential
  • Ontario Private Security and Investigations License
  • First Aid and CPR Certified


Timeline

IT Support Specialist

uventix
10.2024 - Current

Concierge

Paragon Security
06.2022 - Current

Executive Officer

Bikroy.com
10.2016 - 12.2021

Customer Manager

Grameenphone Ltd.
05.2015 - 09.2016

BBA - Marketing

National University of Bangladesh

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Mahbub Alahi