Mahbub Alahi
Scarborough,Canada
Summary
Customer service professional with 10+ years of experience in telecommunications, banking, and security. Consistently exceeded customer satisfaction goals, effective relationship management and problem resolution. Skilled in crisis management, operational efficiency, and resolving complex issues in high-pressure environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Support Specialist
uventix
10.2024 - Current
- Provided first-tier technical support to end users, diagnosing and resolving hardware, software, and connectivity issues via the OS-ticketing system.
- Logged and managed support requests using OS Ticket, ensuring accurate documentation of issue details and resolution steps.
- Responded to customer inquiries and provided technical assistance over phone.
Concierge
Paragon Security
06.2022 - Current
- Ensure safety for 5000+ residents through vigilant surveillance and patrols, reducing security incidents.
- Respond to 10+ weekly emergencies, maintaining 100% compliance with reporting protocols
- Managed guest inquiries and provided exceptional service in high-pressure environments.
Executive Officer
Bikroy.com
10.2016 - 12.2021
- Reviewed 1000+ daily advertisements, maintaining 99% policy compliance rate
- Improved customer satisfaction through timely email feedback.
- Collaborated with IT team to streamline ad approval process and to improve user experience
Customer Manager
Grameenphone Ltd.
05.2015 - 09.2016
- Managed 50+ daily customer inquiries, maintaining 90% satisfaction rating
- Maintained communication, promoting offers and resolving complaints.
- Taking orders, processing applications, and handling related tasks.
Education
BBA - Marketing
National University of Bangladesh
Dhaka, Bangladesh09-2013
Skills
- Technical support and troubleshooting
- Microsoft Azure Active Directory
- Virtual Private Network
- OS Ticketing System
- Remote Desktop support
- Windows Operating System
- Customer Service
Certification
- CompTIA A+ Certification
- Information Technology
- Google IT Support Professional
- Google AI Essential
- Ontario Private Security and Investigations License
- First Aid and CPR Certified
Timeline
IT Support Specialist
uventix
10.2024 - Current
Concierge
Paragon Security
06.2022 - Current
Executive Officer
Bikroy.com
10.2016 - 12.2021
Customer Manager
Grameenphone Ltd.
05.2015 - 09.2016
BBA - Marketing
National University of Bangladesh