Ritesh Goyani
Saint John,Canada
Summary
Motivated and reliable Mechanical Engineering graduate seeking an opportunity to join as an Automotive Service Technician Apprentice. Strong foundation in mechanical principles, safety awareness, and problem-solving, combined with hands-on interest in vehicle maintenance and repair. Eager to learn from experienced technicians, develop practical skills, and contribute positively to a fast-paced automotive workshop. Known for strong work ethic, attention to detail, and ability to adapt quickly.
Overview
7
7
years of professional experience
Work History
Pre-board Screening Officer
Canadian Aviation Security Authority
11.2024 - Current
- Monitored surveillance equipment to detect suspicious behavior and potential threats.
- Provided exceptional customer service while addressing passenger inquiries and concerns.
- Responded swiftly to emergency situations, coordinating with team members for effective resolutions.
- Maintained compliance with TSA regulations, ensuring adherence to strict security protocols.
- Utilized analytical skills effectively while reviewing x-ray images, accurately detecting any possible threat objects or discrepancies.
- Enhanced traveler experience by providing courteous assistance and guidance during screening processes.
- Participated in ongoing training sessions, staying up-to-date on the latest transportation security procedures and technologies.
Assistant Manager
Little Caesars Pizza
09.2020 - 01.2023
- Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance
- Review work procedures and operational problems to determine ways to improve service, performance, or safety
- Requisition merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials
- Scheduled front and back-of-house staff strategically to deliver customer service levels for fluctuating demand
- Coordinated workflows to optimize kitchen performance and delegated tasks in alignment with staff skills.
Customer Service Representative
Circle K
05.2019 - 08.2020
- Resolved customer inquiries, complaints, and issues providing insightful solutions.
- Offered products and services to meet customers' needs and goals.
- Navigated multiple systems to identify source of issue.
- Built strong knowledge of product line to assist customers in selecting products.
- Maintained knowledge of current products and proper pricing.
- Greeted customers with prompt and friendly service.
- Balanced cash drawers at shift beginning and end.
- Kept up high pace to minimize customer wait times at checkout.
Education
High School Diploma - Applied Energy Management
Conestoga College
Kitchener, ON01.2020
Bachelor of Science - Mechanical Engineering
Faculty of Engineering and Technology
India01.2016
Skills
- Customer Relations
- Time Management
- Microsoft Excel
- Microsoft Access
- Test Instrumentation
- Safety Awareness
- Project Management
- Sales and marketing
- Problem-solving
Timeline
Pre-board Screening Officer
Canadian Aviation Security Authority
11.2024 - Current
Assistant Manager
Little Caesars Pizza
09.2020 - 01.2023
Customer Service Representative
Circle K
05.2019 - 08.2020
Bachelor of Science - Mechanical Engineering
Faculty of Engineering and Technology
High School Diploma - Applied Energy Management
Conestoga College