Kirat Aulakh
Calgary,AB
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pre-Board Screening Officer
Paladin Airport Security Services
06.2024 - Current
- Assisted passengers with disabilities or special needs, ensuring their comfort and safety throughout the screening process.
- Prevented unauthorized access to secure areas by verifying credentials for airport personnel and contractors.
- Adhered strictly to confidentiality guidelines when handling sensitive information about passengers or incidents that occurred during screenings.
- Maintained compliance with CATSA regulations, ensuring adherence to strict security protocols.
- Contributed to a timely boarding process by efficiently managing passenger queues at checkpoints.
- Assisted in deterring potential threats by performing regular and random security checks.
- Improved overall safety with effective communication and collaboration among team members.
- Participated in ongoing training sessions, staying up-to-date on the latest transportation security procedures and technologies.
- Enhanced traveler experience by providing courteous assistance and guidance during screening processes.
- Supported smooth operations by troubleshooting issues with screening equipment as needed.
- Provided critical incident response, maintaining composure under high-pressure situations.
- Utilized analytical skills effectively while reviewing x-ray images, accurately detecting any possible threat objects or discrepancies.
- Demonstrated vigilance in monitoring surveillance systems for suspicious activities within airport premises.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Performed pat-downs to look for unauthorized materials and weapons.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
Technical Advisor
Concentrix Technology Services Limited
08.2022 - 05.2024
- Served as primary point of contact for triaging technical issues.
- Enforced use of prescribed technical procedures, designing monitoring protocols to confirm compliance with guidelines.
- Collaborated closely with cross-functional teams, ensuring optimal integration of new technologies and systems.
- Mentored junior team members, fostering professional development opportunities aimed at enhancing skill sets and knowledge base.
- Developed effective strategies for risk mitigation, proactively identifying potential problems before they escalated into costly setbacks.
- Reduced downtime and improved productivity with proactive troubleshooting and timely resolution of technical issues.
- Enhanced system performance by conducting thorough technical assessments and providing expert recommendations.
- Collaborated with personnel to provide updated knowledge regarding industry application standards and specifications.
- Assessed risk for new project proposals, suggesting liability mitigation efforts where necessary.
- Served as a key liaison between clients and internal teams, facilitating clear communication on project requirements and deliverables.
- Facilitated seamless migrations from legacy systems to cutting-edge platforms with minimal disruption to day-to-day operations.
- Standardized IT procedures and protocols, streamlining workflows for greater efficiency and ease of use across the organization.
- Delivered exceptional customer service, resulting in increased customer loyalty and positive feedback.
- Kept up-to-date on industry trends, emerging technologies, and new product releases to better serve customers'' needs.
- Reduced call handle time by streamlining processes and implementing efficient solutions for common issues.
- Cultivated a positive work environment by actively participating in team-building activities, sharing knowledge, and providing constructive feedback to peers.
- Served as a trusted advisor to clients, guiding them through product selection and purchasing decisions based on their unique needs.
- Improved first-call resolution rates through effective troubleshooting and problem-solving techniques.
Dentist
Jindal Dental Hospital
10.2017 - 11.2020
- Extracted teeth, performed root canals, and filled cavities with dedication to pain management.
- Provided preventive care with regular checkups, educating patients on proper oral hygiene habits.
- Interpreted X-rays to make accurate diagnoses and treatment decisions.
- Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
- Implemented infection control protocols to maintain a safe and sanitary environment for both staff and patients.
- Completed consultations with patients for treatment plan.
- Improved patient satisfaction by providing thorough dental examinations and personalized treatment plans.
- Managed dental emergencies promptly, addressing acute pain and preventing further complications.
- Collaborated with a team of dental professionals to develop interdisciplinary treatment plans tailored to individual patient needs.
- Utilized advanced dental technology, such as digital x-rays and intraoral cameras, for accurate diagnoses and effective treatments.
- Built long-lasting relationships with patients by consistently providing high-quality care tailored to individual needs.
- Reduced anxiety in patients with gentle chairside manner and clear explanations of treatment options and procedures.
- Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
- Participated in continuing education opportunities to stay current on industry trends and advancements in dentistry techniques.
- Performed root canal procedures to treat nerve and dental pulp issues and prevent further damage to teeth and gums.
- Diagnosed periodontal disease early through routine assessments, initiating timely interventions to prevent tooth loss or damage.
- Enhanced oral health for patients through comprehensive cleanings, fluoride treatments, and oral cancer screenings.
- Reviewed patient health history and performed checkups to assess current issues.
- Worked closely with insurance providers to ensure maximum coverage for necessary treatments while minimizing out-of-pocket costs for patients.
- Actively contributed to the dental community through memberships in professional organizations and presenting at conferences.
- Evaluated performance of all clinical staff to deliver constructive feedback and acknowledge strengths resulting in better working relationships and performance improvements.
- Mentored dental students during their clinical rotations, sharing expertise in various aspects of dentistry.
Education
Certified Dental Assistant - Dental Assisting
NDAEB
Ottawa, ON01.2024
Bachelors of Dental Surgery - Dentistry
Uttaranchal Dental And Medical Research Institute
Dehradun, India09.2017
Skills
- Public Safety Awareness
- First Aid Training
- Cultural Sensitivity
- Security Protocol Knowledge
- Customer service and assistance
- Behavioral observations
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Active Listening
- Adaptability and Flexibility
- Effective Communication
- Professionalism
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
First Aid & CPR/ AED
Alberta Health and Safety Training Institute - July 2022
Timeline
Pre-Board Screening Officer
Paladin Airport Security Services
06.2024 - Current
Technical Advisor
Concentrix Technology Services Limited
08.2022 - 05.2024
Dentist
Jindal Dental Hospital
10.2017 - 11.2020
Certified Dental Assistant - Dental Assisting
NDAEB
Bachelors of Dental Surgery - Dentistry
Uttaranchal Dental And Medical Research Institute
First Aid & CPR/ AED
Alberta Health and Safety Training Institute - July 2022
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