Alejandra Marin
Richmond Hill,ON
Summary
Result-oriented Customer Success Clerk with 10+ years of experience. Demonstrated leadership skills and ability to drive customer satisfaction and retention. Dedicated professional with successful experience in fast-paced settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
Work History
Pre-Board Screening Officer
Garda World
07.2015 - Current
- Provided exceptional customer service by addressing passenger concerns professionally while maintaining focus on their safety at all times.
- Dealt with passengers' complaints in an efficient and professional manner, using strong communication skills and patience, resulting in outstanding customer service
- Developed strong communication skills by effectively interacting with passengers from diverse backgrounds on a daily basis.
- Exhibited excellent problem-solving abilities when faced with complex issues related to airport security operations.
- Ensured safety of travelers by diligently following established screening procedures and protocols.
- Demonstrated proficiency in handling sensitive information responsibly, protecting both individual privacy and national security interests.
- Reduced wait times for passengers by efficiently processing a high volume of individuals through security checkpoints.
- Managed time effectively to ensure the completion of multiple tasks within tight deadlines, maintaining a high level of productivity throughout each shift.
- Assisted in the training of new Screening Officers, ensuring consistent adherence to security standards across the team.
- Update and maintain knowledge of security regulations and procedures to ensure compliance
- Effectively communicate and collaborate with other airport staff and security personnel to ensure smooth and efficient screening operations
- Ensure the safety and security of passengers and the airport by conducting thorough and efficient pre-board screening procedures in adherence to security regulations and procedures
- Conduct frequent training sessions for other pre-board screening officers to ensure they are up-to-date with the latest security regulations and procedures
- Report and escalate incidents via pre-established communication channels.
- Utilized advanced technology such as X-ray machines and metal detectors during screening processes, detecting potential hazards before they became an issue.
Customer Service
Classic Pizza
01.2012 - 01.2014
- Addressed customer service overflow to reduce complaints.
- Answered phone calls and accurately and efficiently took orders
- Demonstrated strong knowledge of company products and services, answering all customers questions and addressing concerns
- Maintained a clean and organized work area at all times
- Provided friendly and exceptional customer service to ensure a positive dining experience
- Provided exceptional customer service by greeting customers, assisting with menu recommendations and taking accurate orders ensuring accuracy in cash handling and minimizing errors to maintain a high level of financial integrity
- Handling customer complaints and finding solutions to ensure customer satisfaction
- Prepared and packaged orders for delivery or take-out
- Assisted in the training and onboarding of new cashiers to
Customer Service
Bellamy Pizza
01.2010 - 01.2012
- Provide exceptional customer service by anticipating and meeting the needs of customers in a fast-paced pizza restaurant environment
- Effectively communicate with customers to ensure their needs and expectations are met and exceeded
- Maintain a clean and organized work area to ensure a safe and efficient customer service experience
- Assist in maintaining a clean and organized dining area, including wiping tables, sweeping floors, and organizing menus
- Ensure prompt and accurate cashiering by accurately and efficiently handling cash transactions and providing correct change to customers
- Engage in proactive problem-solving to resolve customer complaints and ensure customer satisfaction
- Provide recommendations to improve customer service and satisfaction based on customer feedback and observations
- Handled customer orders with accuracy and efficiency.
Education
Police Foundation with Honors -
Centennial College
06.2013
Skills
- MS Excel
- MS Office 365
- Customer Service Orientation
- Conflict Resolution Abilities
- Communication
- Teamwork
- Attention to Detail
- Alert and detail oriented
- Work under pressure
- Problem Solving
- Business Growth
- Inventory Management
- Training
- Relationship Building
- Leadership
- Efficiency
- Positive Outcomes
- Resourcefulness
- Retention
- Sales
- Time Management
- Analytical Thinking
- Data Entry
- Emotional Intelligence
- Presentation Skills
- Organizational Skills
- Technical Skills
- Professionalism and Integrity
- Critical Thinking Aptitude
- Screening Procedures
Languages
English
Full Professional
Spanish
Hobbies and Interests
- Travelling
- Volunteer work/Community Involvement
Volunteer Experience
- Para pan Am Games
- Scarborough Green Fair
- North York Relay for Life
Timeline
Pre-Board Screening Officer
Garda World
07.2015 - Current
Customer Service
Classic Pizza
01.2012 - 01.2014
Customer Service
Bellamy Pizza
01.2010 - 01.2012
Police Foundation with Honors -
Centennial College
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