Rhylin Wilson
65 Alsek Road, Whitehorse,Canada
Summary
Dedicated administrative assistant with a solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. An upbeat individual with a friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight—well-versed in confidentiality and handling sensitive information.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Corporate Legal Assistant
Austring, Fairman & Fekete
Whitehorse, Yukon
03.2022 - Current
- When hired, there was no other employees in the corporate department.
- Trained myself through the use of reference materials available and referring to the corporate lawyer when uncertain or needing guidance.
- Organized legal memoranda and client correspondence.
- Managed office scheduling and kept accurate notes on deadlines, motions, and other dates.
- Organized legal documents in company filing systems and databases.
- Maintained client confidentiality in all aspects of work performed.
- Proofread documents for accuracy before submitting them to attorneys for review.
- Performed basic bookkeeping tasks such as tracking expenses or preparing invoices.
- Answered phones, greeted clients, and managed office mail flow.
- Drafted correspondence, documented data and submitted materials to appropriate parties.
- Monitored deadlines associated with filing requirements or other matters related to the Corporation.
- Drafted contracts, agreements, resolutions, and other documents related to corporate transactions.
- Reviewed legal materials for compliance to correct issues.
Clinic Administrative Assistant/Physio Aide
Whitehorse Physiotherapy
Whitehorse, Yukon
01.2021 - 03.2022
- Training temporary staff members.
- Interacted professionally with patients and staff, responding to phone and email inquiries
- Organized and maintained filing and document systems by coordinating, archiving and purging files
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Obtained scanned records and uploaded them to a database
- Tracked payments, invoicing, and expenses using QuickBooks to improve financial flow
- Collected forms, copied insurance and coordinated patient information for billing and insurance processing
- Handled appointment scheduling by phone and in person for practice with three physicians
- Screened employees and visitors using specific protocols and non-contact infrared thermometers
- Sanitized work area and cleaned equipment to comply with COVID-19 protocols
- Contacted debtors through email, telephone and mail contact to begin the collections process
- Responded to client inquiries regarding billing discrepancies.
- Completed and safeguarded medical records, securing patient information to maintain confidentiality.
Barista Shift Supervisor
Starbucks
Whitehorse, Yukon
04.2019 - 08.2020
- Within one year of being hired as a barista, I was promoted to shift supervisor
- While learning the position as a supervisor, I also worked through and adapted to the start of the COVID-19 pandemic
- Trained new employees in operational procedures and modeled duties for front and back house positions
- Resolved customer complaints and adjusted policies to meet changing needs
- Processed efficient and accurate cash, check, debit, and credit card payments using the Point-of-Sale system
- Followed protocol for intake and accounting of large sums of cash and numerous card transactions
- Balanced daily cash deposits, safe counts, and barista's cash drawers Determining peak hours during my scheduled shift and scheduling staff breaks to accommodate
Front End Supervisor
Shoppers Drug Mart
Whitehorse, Yukon
10.2017 - 04.2019
- Hired as a cashier, I was promoted to front-end supervisor in less than six months of my start date
- Answered phones to respond to customer inquiries and transferred calls to appropriate departments
- Handled payment processing and provided customers with receipts and proper bills and changes
- Managed customer complaints and rectified issues to complete satisfaction
- Promoted store loyalty program to increase customer engagement and drive consistent sales
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy
- Counting and adjusting the safe to ensure accuracy and consistency
Education
High School Diploma -
Vanier Catholic Secondary School
Whitehorse, YT06.2020
Skills
- Fast Learner
- Confidentiality
- Communication
- Office Management
- Document Control
- Proofreading
- Document Editing
- Calendar Management
Certification
Be There Certificate - Online Mental Health Training
References
References available upon request.
Timeline
Corporate Legal Assistant
Austring, Fairman & Fekete
03.2022 - Current
Clinic Administrative Assistant/Physio Aide
Whitehorse Physiotherapy
01.2021 - 03.2022
Barista Shift Supervisor
Starbucks
04.2019 - 08.2020
Front End Supervisor
Shoppers Drug Mart
10.2017 - 04.2019
High School Diploma -
Vanier Catholic Secondary School
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