Lisa Organ
Whitehorse,Canada
Summary
Entrepreneurial Owner known for outstanding productivity and efficiency in task completion. Possess specialized skills in strategic planning, financial management, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring successful business operations and growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Owner
The Cozy Cafe & Bakery
Whitehorse, Yukon
08.2023 - Current
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Implemented successful business strategies to increase revenue and target new markets.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained relationships with existing clients by providing superior customer service.
- Prepared staff work schedules and assigned team members to specific duties.
- Ensured compliance with applicable laws and regulations related to business operations.
- Set pricing structures according to market analytics and emerging trends.
- Monitored progress by establishing plans, budgets and measuring results.
- Provided direction and guidance to employees.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Implemented campaigns and promotions to help with developing goods and services.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Delegated work to staff, setting priorities and goals.
- Developed policies and procedures for the organization.
Owner
Frozen Dreams Bakery
Whitehorse, Yukon
10.2016 - 08.2023
- Consulting with customers to discuss desired cake designs and cake decorating ideas for specialty cakes
- Designing and decorating cakes according to customers' specifications
- Decorating regular bakery items according to established bakery standards
- Assisting baking staff with the production of standard bakery items
- Producing different kinds of icing, frosting, and cake fillings based on cake type and customer preferences
- Ensuring that the display refrigerators are cleaned, polished, and fully stocked with cakes, pastries, and desserts
- Taking inventory of baking and decorating supplies and ordering new stock as required
- Cleaning and sanitizing all work areas and ovens as well as baking and decorating equipment
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Implemented successful business strategies to increase revenue and target new markets.
Admin Assistant, Yukon Communicable Disease Centre
Government of Yukon
Whitehorse
02.2016 - 10.2016
- Provides reception services for the unit by greeting visitors/clients to the unit, scheduling appointments and/or referring them to the appropriate individual; answers unit telephones, responds to routine inquiries, assesses the urgency and/or nature of the call, directs callers to the appropriate individual or agency, and provides general information to clients and the general public about YCDC and its activities
- Creates, updates and maintains the security of highly confidential and sensitive information including lab results and client health care records
- Ensures file and records management, including updating client information and maintaining filing systems for all client records in electronic or paper formats and data entry of clinical services/assessments provided by other health professionals
- Participates in the provision of a full range of administrative support services to the Yukon Communicable Disease Control to ensure effective operation of the unit; drafts, reviews and formats documents and correspondence for accuracy and conformity with standards, processes incoming and outgoing mail and ships and receives material
- Provides general support, guidance, training and troubleshooting of electronic documentation systems/tools including but not limited to iPHIS, Panorama and excel databases as well as troubleshooting/maintaining the operation of various devices within the unit (computers, fax, photocopier, telehealth, phones etc)
- Participates in collection, data entry and data clean-up of statistics related to Yukon Communicable Disease Control; generates and formats graphs to present to other health care professionals
- Public confidence in the management of the Yukon Communicable Disease Control and the provision of health care services is impacted by the maintenance of accurate information that is managed in a respectful and confidential manner
- Accountable to the accuracy of data collection and entry
- Strict attention to confidentiality, details and content of program information, statistics and records contribute to the program’s ability to meet client needs and departmental mandate
Home Daycare Provider
Private day home
Whitehorse
08.2015 - 01.2016
- Perform a variety of activities for children such as songs, games and story telling
- Develop day by day activity plans
- Plan and apply activities to meet the emotional, bodily, intellectual and social needs of the children in the employer’s home
- Establish child routines and offer constructive guidance
- Ensure kids are supervised at all times
- Prepare and dish up nutritious meals and snacks
- Set-up policies and procedures regarding disciplinary policies
- Provide playing equipment and toys to kids
- Ensure play area is clean, well maintained and secure at all times
- Provide opportunities for sleep and rest time
- Build children’s self respect
- Provide daily schedules of activities
- Develop culturally suitable programs and activities
- Develop numerical activities that establish math and literacy concepts
- Provide instant solution or call to help in case of emergency
- Keep parents informed regarding child’s development
Youth Shelter Attendant, Alcohol and Drug Services
Government of Yukon
Whitehorse
10.2010 - 04.2015
- The Youth Shelter Relief Staff provide case management services to runaway, homeless and abused children in the Youth Shelter program
- Supervise clients and coordinate their activities, including assignment of household chores, meal preparation, recreation, etc
- Enforce program rules, consequences and privileges
- Provide supervision and continued training of volunteers and new staff as directed
- Provide guidelines, and make appropriate contact with and/or referrals to other agencies
- Create a healthful atmosphere within the house, conducive to congenial group living
- Assist in the completion of required reports as directed by the Program Coordinator
- Attend required monthly staff meetings
- Continue professional growth through independent study and attendance at training sessions and workshops
Administrative Assistant, Alcohol and Drug Services
Government of the Yukon
Whitehorse
04.2010 - 04.2015
- Assisting the Supervisor, Finance and Support Services in preparing the operational and maintenance budgets, capital budgets, and variance reports, as per the Management Board Directive and Financial Administration Act and Manual
- Tracking unit expenditures using Microsoft Excel
- Acted in the Supervisor, Finance and Support Services position (my direct supervisors position), providing supervisor to the custodian and kitchen staff
- Provide clerical and reception support in a busy office setting, to clients and the Treatment, Prevention and Detoxification Units
- Working independently on Microsoft Word, PowerPoint, Excel, Access, Outlook and all office equipment
- Using Microsoft Access and Excel to monitor statistical information and submitting a monthly report to the Directors office
- Frequently developing and revising daily routine for the Treatment, Prevention and Detoxification Units, custodian, cook, and clients independently carrying the work to completion
- Performing research and gathering materials as required on projects
- Receiving and completing all ATIPP requests on behalf of Alcohol and Drug Services clients, while ensuring adherence to the Access to Information and Protection of Privacy Act
- Maintaining strict confidentiality for all internal and external clients
- Maintaining Alcohol and Drug Services filing using the ARCS and ORCS filing system
- Managing appointments and telephone messages, screening and organizing mail and materials received
- Work effectively in a team environment
- Work well in a cross-cultural environment with clientele from different backgrounds, ages and conditions
- Maintaining the key control for Alcohol and Drug Services
Correctional Officer/Receptionist, Whitehorse Correctional Center
Government of Yukon
Whitehorse
07.2009 - 01.2010
- Correctional Officer Duties: Supervised the work and activities of residents in an assigned area
- Provided supportive interviewing to residents to assist them in coping with incarceration, and personal crisis situations
- Conducted periodic security checks for damage and contraband and residents personal safety
- Also conducts periodic roll-calls and accounts for all residents during a shift
- Assisted with admission, orientation and discharge procedures for residents
- Maintained static and dynamic security functions as are necessary for the custody, control and protection of residents and society
- Escorted residents within and to destinations outside an institution
- Ability to act decisively and with good judgment in emergency situations
- Ability and willingness to accept instruction and to provide direction for individuals and groups of residents
- Reception/ Financial Duties: Submitted verbal and written reports on significant or unusual occurrences concerning resident’s behaviour, work performance, social adjustment, family and community relationships and general overall progress
- Basic knowledge of various legal documents and their use in the correctional system
- Worked with telephone and switchboard ways of communication
- Working knowledge of procedures, policies and practices of the institution
- Greeted clients, visitors and program specialist to Correctional Center
- Handled all incoming mail, distributed it properly to specific people or places
- Ability to make meaningful verbal and written observations and reports
- Performed general administrative duties including receiving cash and cheques
Education
Upgrading - Bio Gr.12, Math Gr.12, English Gr.12
Nutana Collegent
Saskatoon01.2007
Upgrading - English 090, Psych 050, Bio 030
Yukon College
Whitehorse, YT01.2005
High School Diploma -
Porter Creek Secondary School
Whitehorse, YT06-2004
Skills
- Marketing tactics
- Social media control
- Brand strategy planning
- Client service
- Employee development
- Administrative oversight
Certification
2025 Jelly Academy Digital Marketing Bootcamp
2025 Hootsuite Certification
2024 Barista Training levels one, two, three and four
2020 Business Bootcamp
2015 Simply Accounting Level 1
2013 Access- Database Design
2013 Microsoft Word 2010
2013 Microsoft Excel 2010
2013 Food Safe level 1
2012 Mental Health First Aid
2011 Problem Solving
2010 Microsoft Access 1 and 2
2010 Microsoft Outlook – Tools and Fundamentals
2010 A respectful workplace
2010 Mp Net Inquiry
2009 WHIMIS Awareness Training
2009 Correctional Officer Basic Training
2004 First Responder
2002 Drivers licence, class 4; Whitehorse, Yukon
Timeline
Owner
The Cozy Cafe & Bakery
08.2023 - Current
Owner
Frozen Dreams Bakery
10.2016 - 08.2023
Admin Assistant, Yukon Communicable Disease Centre
Government of Yukon
02.2016 - 10.2016
Home Daycare Provider
Private day home
08.2015 - 01.2016
Youth Shelter Attendant, Alcohol and Drug Services
Government of Yukon
10.2010 - 04.2015
Administrative Assistant, Alcohol and Drug Services
Government of the Yukon
04.2010 - 04.2015
Correctional Officer/Receptionist, Whitehorse Correctional Center
Government of Yukon
07.2009 - 01.2010
Upgrading - Bio Gr.12, Math Gr.12, English Gr.12
Nutana Collegent
Upgrading - English 090, Psych 050, Bio 030
Yukon College
High School Diploma -
Porter Creek Secondary School
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