Hi, I’m
Rhonda Gibson
Wyoming,ON
Summary
A highly motivated individual with a solid background in leadership and team coordination. Passionate about personal and professional development within a nurturing work environment. Possessing a proactive problem-solving and conflict resolution approach, coupled with a quick grasp of new concepts and procedures. Ready to leverage and enhance communication and organizational skills in the Homeless Supervisor role.
Overview
28
years of professional experience
Work History
Community Living Sarnia Lambton
Supervisor of Community First
06.2021 - Current
Job overview
- Prepare and deliver educational and informative sessions and foster community inclusiveness for more than 30 people who attend the Community First Day program
- Provide ongoing training, coaching and mentoring to 5 employees through regularly scheduled 'Intentional Check-in' meetings
- Ensure all Ministry standards are met and follow agency policies and protocols as well as follow the collective agreement
- Communicate on a daily basis all necessary and relevant information to applicable stakeholders
- Complete scheduling on a regular basis and payroll input
- Coordinate with the Health and Safety Reps at each location to ensure a consistent safe and healthy workplace in compliance with the OH&S act and Regulations
- Instruct 'Respect Disrespect and Abuse' class for up to 12 employees per class, targeting all 200 plus employees within CLSL
- Accountable to stay within a monthly and fiscal budget
Anago
Developmental Services Program Supervisor
08.2017 - 03.2020
Job overview
- Directed team of 30 personnel, overseeing records, performance, and quality assurance.
- Coordinate monthly schedules for 3 locations, complete payroll input, track employee training requirements, conduct interviews and onboarding
- Provide ongoing training, coaching and mentoring based on job performance goals and daily job performance
- Ensure all Ministry standards are met and follow agency policies and protocols as well as follow the collective agreement
- Communicate all necessary and relevant information to applicable stakeholders
- Review documentation and provide feedback to team members
- Coordinate with the Health and Safety Reps at each location to ensure a consistent safe and healthy workplace in compliance with the OH&S act and Regulations
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program I supervised.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
- Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
- Managed program budget responsibly, allocating funds appropriately to ensure the success of all initiatives.
- Increased program efficiency by streamlining processes and implementing time-saving strategies.
MARCH OF DIMES
Independent Living Resource Worker - Contract
02.2017 - 08.2017
Job overview
- Receive and review referral and eligibility application from consumer
- Gather all the required information and present the consumers’ needs to assist the admissions committee determine eligibility
- Offer community service referrals to community members, current consumers and those on the waitlist
- Complete administrative duties, including filing, documentation updating information into NAVISION
- Utilized technology solutions to streamline internal processes related to resource allocation, reducing errors while increasing overall efficiency.
LAMBTON COUNTY DEVELOPMENTAL SERVICES
Casual Support Worker
09.2015 - 02.2017
Job overview
- Communicate all relevant information using the most appropriate format
- Complete and review AIMS documentation on a regular basis
- Offer the highest level of individual support adjusting support approach as required to best suit everyone’s specific needs and state of mind
- Ensure all training is current and up to date on OTR
LAMBTON COUNTY DEVELOPMENTAL SERVICES
Part Time Contract Support Worker
01.2016 - 06.2016
Job overview
- Keep apprised of individual life plans and goals in all facets of support ensuring opportunities occur as frequently as possible and complete documentation of completed goals
- Administer medication including PRN’s, follow PRN protocols and ensure continuous health, safety and welfare of all people requiring support
- Uphold LCDS vision, mission and principles in all that I do and, in all communication, regarding LCDS
- Complete Prime responsibilities including monthly bank requisitions and triple check of mar sheets
LAMBTON ELDERLY OUTREACH
Manager, Community Services - Contract
05.2013 - 07.2014
Job overview
- Lead the development and growth of 13 community-based services, providing guidance and working collaboratively with Supervisors and Coordinators to ensure all services grow and thrive
- Complete monthly reconciling within a strict deadline to ensure accurate billing to LEO clients and statistical reporting to the LHIN
- Work within a set budget and strategize cost saving methods, including liaising with community partners to strategize streamlining community services
- Regularly communicate with staff, clients, community partners and community members to keep all stakeholders apprised of all services and any applicable changes
MIDDLESEX COMMUNITY LIVING
Manager, Support Services - Contract
06.2012 - 05.2013
Job overview
- Provide regular and ongoing training to over 30 staff, including AIMS, health and safety, agency protocols and procedures, behaviour support plans and medical documentation to ensure all government and agency requirements are met
- Responsible for payroll and scheduling, budgets, organization, ESA, LRA and union requirements
- Facilitate communication with employees, family members, directors, medical professionals and other stakeholders to ensure support for service beneficiaries
- Work independently and collaboratively to meet deadlines, including review and approval of all documents for people service beneficiaries
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and individuals receiving services.
MIDDLESEX COMMUNITY LIVING
Developmental Services Worker
07.1996 - 06.2012
Job overview
- Fostered relationships to ensure each person in support is a valued member and capable of contributing to the development and wellbeing of their community
- Guided adults with intellectual disability to make their own choices about their lives, preferences and priorities using Personal Outcomes Measures as reference
- Sound knowledge and training of government regulations such as the Services and Supports to Promote the Social Inclusion of Persons with Developmental Disabilities Act 2008, regulation 299/10 and Quality Assurance Measures
- Completed work schedules
Education
Fanshawe CollegeLondon, ON
Diploma from Developmental Services Worker
University of Western OntarioLondon, ON
Certificate from Labor Relations with Distinction
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Strategic planning
- Staff development
- Conflict resolution
- Coaching and mentoring
- Documentation and reporting
Professional Development
First Aid, CPR, CPI, Valid G Driver’s License, Crucial Conversations, Operational Leadership Training, Red Rabbit Leadership Training with Jincy George, Applied Behaviour Analysis Training through Regional Support Associates (RSA), Advanced Behaviour Training with RSA, Grievance Handling, Labor History, Treasurer’s Course, Bullying and Harassment, Steward as Organizer, Climate Change
Timeline
Supervisor of Community First
Community Living Sarnia Lambton
06.2021 - Current
Developmental Services Program Supervisor
Anago
08.2017 - 03.2020
Independent Living Resource Worker - Contract
MARCH OF DIMES
02.2017 - 08.2017
Part Time Contract Support Worker
LAMBTON COUNTY DEVELOPMENTAL SERVICES
01.2016 - 06.2016
Casual Support Worker
LAMBTON COUNTY DEVELOPMENTAL SERVICES
09.2015 - 02.2017
Manager, Community Services - Contract
LAMBTON ELDERLY OUTREACH
05.2013 - 07.2014
Manager, Support Services - Contract
MIDDLESEX COMMUNITY LIVING
06.2012 - 05.2013
Developmental Services Worker
MIDDLESEX COMMUNITY LIVING
07.1996 - 06.2012
University of Western Ontario
Certificate from Labor Relations with Distinction
Fanshawe College
Diploma from Developmental Services Worker
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