Razia Eshan
Sarnia,ON
Summary
- Dedicated Direct Support Professional with extensive experience at Community Living Sarnia Lambton, specializing in behavioral management and emotional support. Achievements include the development of tailored service plans, and the implementation of de-escalation techniques that promote client independence and well-being. Committed to fostering a compassionate care environment through effective communication and advocacy for client needs.
- Compassionate Personal Care Aide with a proven track record in supporting elderly and disabled clients within home environments. Expertise in daily living assistance, medication management, and mobility support leads to enhanced client comfort and quality of life. Recognized for building strong trust and rapport, resulting in significant improvements in clients’ health and emotional well-being through dedicated care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Community Living Sarnia Lambton
Sarnia, Ontario
04.2024 - Current
- Supported individuals with developmental and intellectual disabilities in a variety of settings, including Supported Independent Living (SIL) and high-needs behavioral homes.
- Cross-trained across multiple houses, gaining hands-on experience with a wide range of behavioral profiles—including verbal and physical aggression, self-harming behaviors, elopement risks, OCD, and trauma-related responses.
- Gained extensive knowledge of various behavioral support plans.
- Utilized de-escalation techniques, redirection, and consistent communication to manage crises and support emotional regulation.
- Built strong, trusting relationships with individuals by remaining calm, patient, and consistent—especially during challenging behavioral episodes.
- Showed quick adaptation in new situations, ensuring effective teamwork.
- Accompanied individuals on outings to promote independence and integration into the community.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Reviewed records to evaluate mental or physical condition of client or patient.
- Provided emotional and psychological support to clients in crisis situations.
Supervisor
subway
Wyoming, ON
02.2022 - Current
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Coordinated employee schedules according to shift changes and availability.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Created new strategies for improving customer service standards within the organization.
Recreation Assistant
YMCA
Sarnia, ON
11.2022 - 01.2023
- Assisted in developing engaging activities for children during open gym hours.
- Composed informational brochures highlighting various programs offered at the YMCA.
- Demonstrated full understanding of ethical and legal responsibilities involved, treating clients fairly and respectfully.
- Provided guidance and support to young people attending after-school programs.
- Attended weekly meetings to discuss volunteer needs and upcoming events.
- Assisted YMCA staff with daily tasks and activities.
- Collaborated with a team of volunteers to develop ideas for new programming initiatives.
- Planned, organized, facilitated, and promoted diverse recreational programs.
Recreation Assistant
vision nursing home
Sarnia, ON
05.2022 - 06.2022
- Organized recreational events, such as sports tournaments and arts and crafts classes.
- Monitored participants during recreational activities to ensure safety regulations were followed.
- Supported residents by engaging in fun, beneficial activities.
- Set up facility areas with supplies, tables, and chairs for planned activities.
- Helped participants enjoy activities while ensuring adherence to protocol.
- Assisted with transporting and escorting program participants to, from, and within program activity locations, and on external trips.
- Promoted a fun, safe, and inclusive environment by monitoring the activity of campers to identify and address behavioral issues.
Crew Member
Macdonald's
Mississauga, ON
09.2021 - 12.2021
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Personal Care Assistant
shri Guru Ram Das Charitable Hospital
Punjab , India
04.2021 - 08.2021
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Ensured the safety of patients by monitoring the environment and responding promptly to any emergencies that may arise.
- Participated in recreational activities with clients such as reading books, and playing cards, or board games.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
- Maintained accurate records of client care activities on computerized systems for charting purposes.
- Assisted clients with activities of daily living such as bathing, dressing, grooming, and feeding.
Education
Diploma - Therapeutic Recreation
Lambton College of Applied Arts And Technology
Sarnia, ON04-2023
Skills
- First Aid/CPR Certified
- Safe management technique, certified
- De-escalation techniques
- Daily living assistance
- Emotional support
- Time management
- Communication skills
- Individualized support planning
- Behavioral management
- Report writing
- Recreational program planning
- Medication administration
- Activities of daily living ADL support
- Client documentation
- Safety protocols
- Multitasking
- Organizational skills
- Problem-solving skills
- Client assessment
- Self-care training
- Mobility assistance
- Stress management
- Personal hygiene
- Meal planning and preparation
- Attentive to people
- Personal hygiene assistance
- Compassionate client care
- Patient care
- Quick learner
- Emergency response
- Supportive counseling
- Professionalism
- Customer service
- Social services support
- Trauma-informed care
Certification
- AODA certificate
- WHMIS certificate
- first aid and CPR certificate
- security guard license
- Health and Safety Awareness certificate
- Vulnerable Police Clearance
- Safe management technique
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Urdu
Native/ Bilingual
References
References available upon request.
Timeline
Direct Support Professional
Community Living Sarnia Lambton
04.2024 - Current
Recreation Assistant
YMCA
11.2022 - 01.2023
Recreation Assistant
vision nursing home
05.2022 - 06.2022
Supervisor
subway
02.2022 - Current
Crew Member
Macdonald's
09.2021 - 12.2021
Personal Care Assistant
shri Guru Ram Das Charitable Hospital
04.2021 - 08.2021
Diploma - Therapeutic Recreation
Lambton College of Applied Arts And Technology
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