REYNALDO C. DE MESA
Montreal,QC
Summary
.
Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management..
Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs.
Overview
12
12
years of professional experience
Work History
Chef De Quart
LES Enterprises Amico RS INC.
01.2024 - Current
- Supervised daily operations to ensure efficiency and adherence to safety protocols.
- Trained and mentored team members on operational best practices and company policies.
- Implemented process improvements that enhanced workflow and increased productivity.
- Monitored inventory levels, ensuring optimal stock management and timely replenishment.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Conducted performance evaluations, providing feedback for staff development initiatives.
- Collaborated with management to develop training programs aligned with operational needs.
Assistant Restaurant Manager 3
Star Harvest Food Inc. – Jollibee Daet Pimentel
11.2018 - Current
- Key Result Area (KRA) – Service Manager/Production Manager.
- Manage and supervise overall restaurant operation.
- Train new and current employees on proper customer service practices.
- Deliver superior service and maximize customer satisfaction.
- Respond efficiently and accurately to customer complaints.
- Manage restaurant’s good image and suggest ways to improve it.
- Coordinate daily front of the house and back of the house restaurant operation.
- Helps review guest counts and sales projections.
- Conducts in-restaurant implementation of new marketing plans and procedures and handles profitability of sales and marketing promotions in relation to various segments like jolly kiddie meal, novelty items, promo updates and new products.
- Ensures all security procedures and cash handling policies are executed properly.
- Control operational costs and identify measures to cut waste.
- Maintains stock levels and assist in receiving products by checking order accuracy, quality and condition.
- Ensure compliance with sanitation and food safety regulation.
Assistant Restaurant Manager 3
Star Harvest Food Inc. – Jollibee Daet Pimentel
11.2018 - Current
- Key Result Area (KRA) – Service Manager/Production Manager.
- Manage and supervise overall restaurant operation.
- Train new and current employees on proper customer service practices.
- Deliver superior service and maximize customer satisfaction.
- Respond efficiently and accurately to customer complaints.
- Manage restaurant’s good image and suggest ways to improve it.
- Coordinate daily front of the house and back of the house restaurant operation.
- Helps review guest counts and sales projections.
- Conducts in-restaurant implementation of new marketing plans and procedures and handles profitability of sales and marketing promotions in relation to various segments like jolly kiddie meal, novelty items, promo updates and new products.
- Ensures all security procedures and cash handling policies are executed properly.
- Control operational costs and identify measures to cut waste.
- Maintains stock levels and assist in receiving products by checking order accuracy, quality and condition.
- Ensure compliance with sanitation and food safety regulation.
Service Crew, Crew Leader, Production Crew, Crew Trainer
Star Harvest Food Inc. – Jollibee Daet Pimentel
05.2013 - 08.2018
- Provides good customer relation.
- Provides and assist store production.
- Trains newly hired employees.
- Provides a good communication skills and implement store standard operating procedures.
- Act as role model for a new employees.
Service Crew, Crew Leader, Production Crew, Crew Trainer
Star Harvest Food Inc. – Jollibee Daet Pimentel
05.2013 - 08.2018
- Provides good customer relation.
- Provides and assist store production.
- Trains newly hired employees.
- Provides a good communication skills and implement store standard operating procedures.
- Act as role model for a new employees.
Education
No Degree - Bookkeepping
NorthHills College of Asia
Daet, Camarines Norte Philppines09-2022
Bachelor of Science - Secondary Education Major in Mathematics
MABINI COLLEGES
Daet, Camarines Norte01.2018
Secondary - undefined
LUCENA CITY NATIONAL HIGH SCHOOL
01.2009
Primary - undefined
Mayao Crossing Elementary School
01.2005
Skills
- Building positive relationships
- Training and Managing people
- Working independently
- Teamwork
- Ability to produce best result under pressure
- Time management
- Prioritization
- Highly motivated
- Eager to learn
- Polite
- Courteous
- Tactful
- Versatile
- Highly organized
- Efficient
- Microsoft Word
- Excel
- PowerPoint
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
Languages
English
Tagalog
French
Professional Working
Timeline
Chef De Quart
LES Enterprises Amico RS INC.
01.2024 - Current
Assistant Restaurant Manager 3
Star Harvest Food Inc. – Jollibee Daet Pimentel
11.2018 - Current
Assistant Restaurant Manager 3
Star Harvest Food Inc. – Jollibee Daet Pimentel
11.2018 - Current
Service Crew, Crew Leader, Production Crew, Crew Trainer
Star Harvest Food Inc. – Jollibee Daet Pimentel
05.2013 - 08.2018
Service Crew, Crew Leader, Production Crew, Crew Trainer
Star Harvest Food Inc. – Jollibee Daet Pimentel
05.2013 - 08.2018
Secondary - undefined
LUCENA CITY NATIONAL HIGH SCHOOL
Primary - undefined
Mayao Crossing Elementary School
No Degree - Bookkeepping
NorthHills College of Asia
Bachelor of Science - Secondary Education Major in Mathematics
MABINI COLLEGES
Personal Information
- Age: 32
- Religion: Roman Catholic
- Date of Birth: November 10, 1992
- Nationality: Filipino
- Marital Status: Single
Height Cm
162
Weight Kg
56
Training
Basic Operation Training Program (BOTP), Karina Building, 33 Shaw Blvd, San Antonio, Pasig, Metro Manila, 1605, 2018-09-01, 2018-11-13
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