Ravinderpal Kaur
Saskatoon,SK
Summary
Well-qualified and passionate second assistant manager with proven success in hiring and training, improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
3
3
years of professional experience
1
1
Certification
Work History
People Department Manager and Second Assistant Man
McDonald's
09.2022 - Current
- Onboarding, Training & Development of all restaurant employees and performance evaluation.
- By strategic plannings such as up selling, suggestive & promotional selling helped increasing sales, boost company growth by hitting store pace and timing goals.
- Making crew schedule, Monthly managers planner, Crew Development Monthly Training planner and Weekly and Monthly verification.
- Maintaining Employee files and documents up-to-date.
- Increased crew productivity, provided them opportunities to grow, helped reducing employee turnover.
- Strengthened communication skills & adaptable and proficient in learning new concepts quickly and continual improvement.
- Proved successful working within tight deadlines and fast-paced environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Skilled at working independently and collaboratively in a team environment providing support & guidance.
Guest Experience Leader
McDonald's
08.2021 - Current
- Enhanced guest satisfaction by attentively addressing their needs and promptly resolving any issues.
- Handled customer complaints to satisfy and retain guests.
- Provided professional services and support in dynamic work environment.
- Developed and maintained courteous and effective working relationships.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Trained new team members on best practices in delivering outstanding customer service in fast-paced environment.
Crew Trainer
McDonald's
08.2021 - Current
- Enhanced crew performance by implementing effective training strategies.
- Skilled at working independently and collaboratively in team environment.
- Created engaging training materials including presentations, videos, and reference guides for ongoing reference by crew members.
- Provided coaching and mentoring to employees.
- Documented training and progress on database to enable tracking history and maintain accurate records.
Cashier and Fitting Room Associate
Marshalls
07.2022 - 03.2023
- Helped customers complete purchases, locate items, provided knowledge about return policy and join reward programs.
- Upsold additional products and services to customers by highlighting current deals, increasing revenue.
- Good time management to finish assigned tasks and learned plus adapted quickly to new technology and software applications, and learning new concepts quickly.
- Answered customer questions and assisted with fittings by retrieving alternate sizes, colors, and clothing options & Maintained and organized fitting room.
- Monitored customers for signs of theft.
Education
Business Management Diploma - Business Management Certificate
Parkland College
Yorkton, SK01.2022
Skills
- Recruitment, training and evaluation
- Schedule Making & Management
- Cost Control & Sales Growth
- Strategic Planning
- Customer Service & Relations
- Team Leadership & Teamwork
- Delegation and Supervision
- Computer Skills
- Decision-Making & Conflict Resolution
- Record Management
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
First Aid CPR AED LEVEL(C)
Food Safety
Fire safety
Saskatchewan occupational Health committees
Timeline
People Department Manager and Second Assistant Man
McDonald's
09.2022 - Current
Cashier and Fitting Room Associate
Marshalls
07.2022 - 03.2023
Guest Experience Leader
McDonald's
08.2021 - Current
Crew Trainer
McDonald's
08.2021 - Current
Business Management Diploma - Business Management Certificate
Parkland College
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