Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ravi Kumar

Kingston

Summary

Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.

Overview

4
4
years of professional experience

Work History

Assistant General Manager

Qdoba Mexican Eats
09.2024 - Current
  • Lead daily operations and support store goals.
  • Coach team and maintain store standards.
  • Handle customer concerns quickly and respectfully.
  • Developed training programs to onboard new employees, fostering a consistent service standard across locations.
  • Coordinated marketing initiatives that increased brand visibility and drove foot traffic during peak hours.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.

Supervisor

Qdoba Mexican Eats
01.2024 - 09.2024
  • Supervised shift activities and ensured smooth service.
  • Assisted in staff training and performance tracking.
  • Maintained food safety and hygiene protocols.

Assistant Manager

Splitsville Entertainment
11.2023 - 09.2024
  • Managed staff schedules and customer service.
  • Resolved customer complaints politely.
  • Helped improve service quality.

Crew Member

Qdoba Mexican Eats
10.2023 - 01.2024
  • Prepared food and provided friendly customer service.
  • Kept workstations clean and organized.
  • Followed all food handling procedures.

Team Member

Burger King
06.2021 - 07.2023
  • Took customer orders and ensured fast service.
  • Worked as part of a team to keep things moving.
  • Maintained cleanliness and followed safety rules.

Education

Diploma - Hospitality

St. Lawrence College
Kingston, ON
03-2025

Skills

  • Smart Serve, WHMIS, Food Handling, AODA Certified
  • Customer Service, Team Leadership, Problem Solving, Time Management
  • Positive Attitude, Eager to Learn, Team Player
  • Inventory control
  • Operations management
  • Staff development
  • Staff management

Languages

English

Timeline

Assistant General Manager

Qdoba Mexican Eats
09.2024 - Current

Supervisor

Qdoba Mexican Eats
01.2024 - 09.2024

Assistant Manager

Splitsville Entertainment
11.2023 - 09.2024

Crew Member

Qdoba Mexican Eats
10.2023 - 01.2024

Team Member

Burger King
06.2021 - 07.2023

Diploma - Hospitality

St. Lawrence College

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Ravi Kumar