Chinenye Okpala
Toronto,ON
Summary
To obtain a position where I can utilize my experience to contribute to the success of the company.
Overview
6
6
years of professional experience
Work History
Security Guard
Paragon Security (Google Site)
04.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided customer service assistance to staff and visitors in a professional manner.
- Documented daily activities, incidents, and observations in reports.
- Issued visitor badges and access cards to authorized personnel.
- Monitoring access entering through the turnstiles
- Responded to alarms, emergencies, and disturbances.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Observed surveillance cameras for any suspicious activity or intruders.
- Monitored CCTV systems to ensure safety and security of premises.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
- Patrolled crowds during events to preserve order and promote security.
Sales and Customer Service Support (Seasonal)
Best Buy
09.2023 - 12.2023
- Analyzed customer feedback data to identify areas of improvement in customer support services.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Coached, developed and motivated team to achieve revenue goals.
- Directed and coordinated products, services and sales activities.
- Attended to customer at the Cashier Sales Point.
- Welcome and Directed Customer to Position where Items are placed.
- Cleaned, Arranged Carts and Position items in their right places after Closing Hours.
Administrative Office Manager
Euro Tools Limited
02.2021 - 04.2023
- Implemented process improvements to enhance operational efficiency.
- Led a team of 10 sales professionals who consistently brought big accounts, driving year-over-year company profits at a rate of 80%.
- Organized business-wide internal meetings, board meetings, conference calls, and weekly staff meetings.
- Handled incoming calls, emails, and other correspondence from clients and vendors.
- Maintained office equipment and coordinated repairs when necessary.
- Administered and updated database to manage payroll, employee benefits, and staff time.
- Assisted with payroll processing by verifying timesheets and submitting them to the HR department on time.
- Ordered office supplies and equipment when necessary.
- Directed and oversaw office personnel activities.
- Prepared and presented reports on office performance, challenges, and strategies for improvement.
- Managed busy calendar for executive team, planning and preparing meetings and communications.
- Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
- Handled confidential information with discretion and integrity.
Sales Representative
Oxford International Group
01.2020 - 01.2021
- Handled office administration, provided customer support, and answered phone inquiries.
- Organized and oversaw property viewings to facilitate sales processes.
- Expanded the start-up’s client base by 60% in just 3 months.
- Exceeded retail sales goals by an average of 17% every quarter in 2020.
- Keep up-to –date with industry trends, competitors and market changes.
Education
Bachelor Degree - Mass Communication
Bowen University
NigeriaMicrosoft Office Package (Word,Excel, Power Point Presentation, Project Management Skills) -
Microsoft Office (Certification)
05.2001 -
E-context Digital Marketing (Certification)
05.2001 -
Diploma in Public Relations
Skills
- Team player, highly capable of learning new skills quickly and working with minimal supervision
- Capable of working with people of all ages, races, and ethnicities
- Punctual and reliable with a strong work ethic
- Excellent communication skills
- Proficient in computer literacy with excellent keyboard skills, demonstrating proficiency in Microsoft Outlook, Word, Excel, and PowerPoint
- Licensed Security Guard
- Certified First Aid/CPR C
- Smart Serve
- Food handler
- WHMIS Certificate
- Use of Force Certificate
- OHSA Certificate
- Soft Skills Solutions Certificate
- AODA Certificate
- Harm Reduction Program Certificate
Timeline
Security Guard
Paragon Security (Google Site)
04.2024 - Current
Sales and Customer Service Support (Seasonal)
Best Buy
09.2023 - 12.2023
Administrative Office Manager
Euro Tools Limited
02.2021 - 04.2023
Sales Representative
Oxford International Group
01.2020 - 01.2021
Microsoft Office Package (Word,Excel, Power Point Presentation, Project Management Skills) -
Microsoft Office (Certification)
05.2001 -
E-context Digital Marketing (Certification)
05.2001 -
Bachelor Degree - Mass Communication
Bowen University
Diploma in Public Relations