Chinenye Okpala
Summary
To obtain a position as a Security Guard where I can utilize my experience to contribute to the success of the company.
Overview
5
5
years of professional experience
Work History
Security Guard
Paragon Security
04.2024 - 04.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Issued visitor badges and access cards to authorized personnel.
- Provided customer service assistance to staff and visitors in a professional manner.
- Monitoring access entering through the turnstiles.
- Responded to alarms, emergencies, and disturbances.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Observed surveillance cameras for any suspicious activity or intruders.
- Monitored CCTV systems to ensure safety and security of premises.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
Sales and Customer Service Support (Seasonal)
Best Buy
09.2023 - 12.2023
- Analyzed customer feedback data to identify areas of improvement in customer support services.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Coached, developed and motivated team to achieve revenue goals.
- Directed and coordinated products, services and sales activities.
- Attended to customer at the Cashier Sales Point.
- Welcome and Directed Customer to Position where Items are placed.
- Cleaned, Arranged Carts and Position items in their right places after Closing Hours.
Digital Marketer/ Sale Representative
Euro Tools Limited
02.2021 - 04.2023
- Planned and executed advertising campaigns to increase brand visibility.
- Developed strategies for managing and maintaining strong customer relationships, including building, and maintaining a customer database, sending newsletters and emails about new products, and fostering customer engagement.
- Created campaigns that facilitated improved market share and customer engagement in 2022.
- Evaluated and implemented vendor selection criteria to ensure optimal partnerships.
- Led a team of 10 sales professionals who consistently brought big accounts, driving year-over-year company profits at a rate of 80%.
Sales Representative
Oxford International Group
01.2020 - 01.2021
- Handled office administration, provided customer support, and answered phone inquiries.
- Organized and oversaw property viewings to facilitate sales processes.
- Expanded the start-up’s client base by 60% in just 3 months.
- Exceeded retail sales goals by an average of 17% every quarter in 2020.
- Keep up-to –date with industry trends, competitors and market changes.
Education
Security Guard Training -
Gateway Training Centre
03.2024
Bachelor Degree - Mass Communication
Bowen University
Nigeria09.2019
Skills
- Team player, highly capable of learning new skills quickly and working with minimal supervision
- Capable of working with people of all ages, races, and ethnicities
- Punctual and reliable with a strong work ethic
- Excellent communication skills
- Proficient in computer literacy with excellent keyboard skills, demonstrating proficiency in Microsoft Outlook, Word, Excel, and PowerPoint
- Licensed Security Guard
- Certified First Aid/CPR C
- Smart Serve
- Food handler
- WHMIS Certificate
- Use of Force Certificate
- OHSA Certificate
- Soft Skills Solutions Certificate
- AODA Certificate
- Harm Reduction Program Certificate
Timeline
Security Guard
Paragon Security
04.2024 - 04.2025
Sales and Customer Service Support (Seasonal)
Best Buy
09.2023 - 12.2023
Digital Marketer/ Sale Representative
Euro Tools Limited
02.2021 - 04.2023
Sales Representative
Oxford International Group
01.2020 - 01.2021
Security Guard Training -
Gateway Training Centre
Bachelor Degree - Mass Communication
Bowen University
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