RANVEER NAGI
Surrey,British Columbia
Summary
To learn and implement new things and to work in a growth-oriented industry where I can show my skills effectively to organization and myself, while looking for challenging task that offer career growth and suitable position in an organization.
Enthusiastic Fleet Maintenance Manager with commitment to high standard of service, performance and integrity. Focused on customer needs and anticipates requests to provide high level of customer service. Dedicated and reliable with organised, proactive and problem-solving nature. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Fleet Maintenance Manager
Driving Force
03.2022 - Current
- Schedule vehicles for routine maintenance
- Performing vehicle inspections and troubleshooting issues
- Working with vendors and maintenance drivers to ensure an optimized return to service for all vehicles
- Collaborating with other departments to repair damaged vehicles in an efficient manner
- Place new fleet order with dealerships and strategize older vehicles for de-fleeting
- Receive, upfit and register new incoming fleet.
Rental Manager
Enterprise Rent-A-Car
01.2020 - 05.2021
- Achieved growth and profitability with operating the business at minimal cost
- Ensured customers are completely satisfied with the rental experience
- Developed and trained employees to take on managerial roles
- Supervised sales team and provided sales training
- Built and developed relationship with new and existing accounts and vendors.
Assistant Rental Manager
Enterprise Rent a Car
01.2019 - 12.2019
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and leading team with example
- Maximized sales and minimized losses through excellent customer service and adherence to standard practices
- Exceeded monthly sales goals as team leader by up to 20%
- Managed scheduling for store shifts to accomplish proper staffing at all times
- Conducted bi-weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Management Trainee
Enterprise Rent a Car
07.2017 - 12.2018
- Contributed to overall additional revenue at the branch
- Provided high level of customer service by assisting customer with their rental needs
- Assisted in branch sales and marketing efforts to increase business and revenue
- Passed Management Qualification Interview, showing overall understanding and knowledge of business.
Education
POST GRADUATE DIPLOMA IN HOSPITALITY MANAGEMNET - Hospitality Administration and Management
Selkirk College
Nelson, BC04.2017
Bachelors - Hospitality Administration and Management
INTERNATIONAL INSTITUTE OF HOTEL MANAGEMENT
Kolkata, West Bengal06.2015
Skills
- Exceptional Phone Call Skills
- Customer service
- Training and Development
- MS Office Expert
- Relationship building and management
- Business Development
- Accountable and Resilient
- Time Management
- Team Player
- Strong Analytical Capabilities
- Vendor Relationship Management
- Quality assurance standards
- Preventive Maintenance Planning
- Vehicle inspection proficiency
Languages
English
Timeline
Fleet Maintenance Manager
Driving Force
03.2022 - Current
Rental Manager
Enterprise Rent-A-Car
01.2020 - 05.2021
Assistant Rental Manager
Enterprise Rent a Car
01.2019 - 12.2019
Management Trainee
Enterprise Rent a Car
07.2017 - 12.2018
POST GRADUATE DIPLOMA IN HOSPITALITY MANAGEMNET - Hospitality Administration and Management
Selkirk College
Bachelors - Hospitality Administration and Management
INTERNATIONAL INSTITUTE OF HOTEL MANAGEMENT
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