Provide leadership and role modelling to Rentals employees leading to an exceptional
service experience for customers
Responsible for departments’ operating performance, customer satisfaction, positive
employee culture, health and safety, budgets and vendor relations
Ensure day to day operations are maintained to the highest standard
Organize and manage all transactions ensuring they meet agreed contracts
Participate in budget planning, pre fleet ordering, receiving, rigging of units, and
de fleeting according to company policies and guidelines
Conduct and document monthly departmental meetings
Manage $15,000.000.00 in inventory at my Thunder Bay Branch
Oversee portfolios over $15,000,000.00
Oversee monthly safety and inspections, ensuring compliance
Plan and maintain appropriate staff levels including onboarding and off-boarding,
in accordance with the Human Resources Department
Supervise, lead, train and mentor branch employees on company culture, brand
messaging and policies
Schedule regular performance reviews as per performance management program
Foster customer relationships, building rapport and ultimately long-term relations
Work with the credit department approving and creating new corporate accounts
Operate and train staff on the company’s fleet and customer database…
Rent maker, Sync, etc
In addition to Excel, word, outlook, and adobe.
General Manager
Leo’s Construction Services
03.2021 - 01.2023
Monitor daily operations of the business
Manage hundred-thousand-dollar accounts
Implement process to improve efficiency and increase profits
Reduced shrinkage by 40%
Implemented quality control measures to improve efficiency and reduce damage
Recruit, interview and hire new employees, lead performance reviews, audits and updates
to employee files
Enroll / terminate employees in various company programs including
benefits, pension plans, etc
Leading Health & Safety and reporting/monitoring WSIB if necessary
Inspection of employee work on job sites, ensuring the company mandate is always
followed
Conduct orientation for new employees
Create company culture prioritizing employee wellness
Work closely with our marketing team on website design and online presence
Lead quality control meetings
Liaise with clients, assisting with material, colours and design options for home
renovations and new home builds
Manage accounts payables/receivables
Work closely with collections agencies to service delinquent accounts
Finalize contracts with scope of work and established budgets
Monitor construction crews, ensuring timelines are met for each project and perform
quality control inspections
Review customer surveys with staff to identify areas of improvement, for marketing
purposes, and to differentiate ourselves from competitors as we strive toward excellence.
Manager of Operations
Smart Modular Canada
06.2021 - 03.2022
Provided leadership for the company
Developed, implemented, and reviewed operational policies and procedures
Implemented quality control measures to improve efficiency and reduce damage
Managed 25-30 warehouse operatives, construction crew members and shippers/receivers
in our plant warehouse
Managed completion of all QuickBooks entries to maintain accurate stock inventory
levels
Maintained high standard throughout warehouse to improve efficiency and promote
health and safety
Managed accounts up to $5,000,000.00
Recruited, interviewed and hired new employees, led performance reviews, audits and
updates to employee files
Enrolled / terminated employees in various company programs
including benefits, pension plans, etc
Led Health & Safety and reporting/monitoring WSIB if necessary
Inspected employee work performance on job sites, ensuring the company mandate was
always followed
Conducted orientation for new employees
Created company culture prioritizing employee wellness
Worked closely with our marketing team on website design and online presence
Led daily health and safety, and quality control meetings
Provided guidance to the floor supervisors in managing a crew of 40 in the warehouse
Contributed to daily Management meetings
Promoted a company culture encouraging top performance and high morale
Worked closely with the CEO.
Coordinator / Senior Buyer
Intercity Industrial Supply
06.2017 - 06.2021
Managed warehouse, material handling and inventory
Collaborated with stakeholders, leveraging relationships to remove bottlenecks
Supervised a cross functional team of 15 staff
Ensured on time delivery and shipping of all line critical parts with quality, and health
and safety a priority
Implemented quality control measures to improve efficiency and reduce damage
Transformed warehouse to accommodate influx of new parts due to the ramp up of
contracts by creating foot-printing and defined product flow routes
Procured and managed the inventory FIFO
Established working relationships with vendors and logistics
Liaised with customer contact personnel
Improved inventory accuracy through cross training, cycle counts and daily monitoring of
inventory
Ensured continuous supply of required materials and communicated any supply problems
preventing risk or impact on business operations
Monitored market trends, competitor strategies and market suppliers
Researched and evaluated areas of opportunity and reduced costs where possible
Delivered briefs, updates, and reports to fellow management
Delivered ideas and strategies to improve operational efficiency, add value, aid business
performance and work towards a strategy of continuous improvement
Negotiated contracts, improved price, and terms of business with suppliers and reviewed
opportunities for savings
Prepared purchase orders in line with final negotiations with selected suppliers/vendors.
Business Owner/Professional Photographer
Japan Camera
09.1994 - 06.2017
Managed daily activities of a nationally branded photographic retail outlet
Mentored store staff to become a high achieving team through delegating, training, and coaching
Promoted a customer first culture to maximize satisfaction and build loyalty
Implemented store marketing strategies to achieve merchandising and advertising objectives
Administered accounts payable/receivable, payroll, and all government reporting procedures
Adapted to changes in industry trends and innovations to foster growth and competitiveness
Developed annual budgets for sales, forecasts, gross profit rates, and expenses to achieve desired profit levels.
School Photographer
Thunder Bay Catholic District School Board
09.2002 - 11.2016
Photographed student portraits, presented proofs with package pricing, and delivered all
packages in a time-sensitive manner.
Thunder Bay Executives Club
09.2011 - 06.2015
Guest speaking about business and the world of digital photography at various luncheon networking sessions.
St. Bernard Elementary School Fundraising Photographer
05.2008 - 05.2012
Photographed various school events and prepared DVDs for school files.
Fundraising Photographer
Arthritis Society of Thunder Bay
01.2008 - 01.2012
The official photographer for various fundraising events held by this society (The
Roaring 20’s, Denim and Diamonds events and The Thunder Bay Firefighters Calendar).
Catholic School Junior High School Council Chairperson, Bishop E.Q. Jennings School
09.2006 - 06.2008
Organized school fundraising events
Held monthly meetings with school council members
Set school fundraising goals, objectives, and tasks to accomplish by the end of each
school year
Prepared year-end annual reports for the principal and School Board.
Catholic Elementary School Council Chairperson, Corpus Christi School
09.2001 - 06.2005
Organized all school fundraising events
Held monthly meetings with school council members
Set school fundraising goals, objectives, and tasks to accomplish by the end of each
school year
Prepared year-end annual reports for the principal and School Board.
Timeline
Rental Manager
Driving Force
03.2023 - Current
Manager of Operations
Smart Modular Canada
06.2021 - 03.2022
General Manager
Leo’s Construction Services
03.2021 - 01.2023
Coordinator / Senior Buyer
Intercity Industrial Supply
06.2017 - 06.2021
Thunder Bay Executives Club
09.2011 - 06.2015
St. Bernard Elementary School Fundraising Photographer
05.2008 - 05.2012
Fundraising Photographer
Arthritis Society of Thunder Bay
01.2008 - 01.2012
Catholic School Junior High School Council Chairperson, Bishop E.Q. Jennings School
09.2006 - 06.2008
School Photographer
Thunder Bay Catholic District School Board
09.2002 - 11.2016
Catholic Elementary School Council Chairperson, Corpus Christi School