Frances Chiarelli
Thunder Bay,ON
Overview
31
31
years of professional experience
Quote
Life is not measured by the number of breaths we take, but by the moments that take our breath away.
Maya Angelou
Work History
Rental Manager
Driving Force
03.2023 - Current
- Provide leadership and role modelling to Rentals employees leading to an exceptional service experience for customers
- Responsible for departments’ operating performance, customer satisfaction, positive employee culture, health and safety, budgets and vendor relations
- Ensure day to day operations are maintained to the highest standard
- Organize and manage all transactions ensuring they meet agreed contracts
- Participate in budget planning, pre fleet ordering, receiving, rigging of units, and de fleeting according to company policies and guidelines
- Conduct and document monthly departmental meetings
- Manage $15,000.000.00 in inventory at my Thunder Bay Branch
- Oversee portfolios over $15,000,000.00
- Oversee monthly safety and inspections, ensuring compliance
- Plan and maintain appropriate staff levels including onboarding and off-boarding, in accordance with the Human Resources Department
- Supervise, lead, train and mentor branch employees on company culture, brand messaging and policies
- Schedule regular performance reviews as per performance management program
- Foster customer relationships, building rapport and ultimately long-term relations
- Work with the credit department approving and creating new corporate accounts
- Operate and train staff on the company’s fleet and customer database…
- Rent maker, Sync, etc
- In addition to Excel, word, outlook, and adobe.
General Manager
Leo’s Construction Services
03.2021 - 01.2023
- Monitor daily operations of the business
- Manage hundred-thousand-dollar accounts
- Implement process to improve efficiency and increase profits
- Reduced shrinkage by 40%
- Implemented quality control measures to improve efficiency and reduce damage
- Recruit, interview and hire new employees, lead performance reviews, audits and updates to employee files
- Enroll / terminate employees in various company programs including benefits, pension plans, etc
- Leading Health & Safety and reporting/monitoring WSIB if necessary
- Inspection of employee work on job sites, ensuring the company mandate is always followed
- Conduct orientation for new employees
- Create company culture prioritizing employee wellness
- Work closely with our marketing team on website design and online presence
- Lead quality control meetings
- Liaise with clients, assisting with material, colours and design options for home renovations and new home builds
- Manage accounts payables/receivables
- Work closely with collections agencies to service delinquent accounts
- Finalize contracts with scope of work and established budgets
- Monitor construction crews, ensuring timelines are met for each project and perform quality control inspections
- Review customer surveys with staff to identify areas of improvement, for marketing purposes, and to differentiate ourselves from competitors as we strive toward excellence.
Manager of Operations
Smart Modular Canada
06.2021 - 03.2022
- Provided leadership for the company
- Developed, implemented, and reviewed operational policies and procedures
- Implemented quality control measures to improve efficiency and reduce damage
- Managed 25-30 warehouse operatives, construction crew members and shippers/receivers in our plant warehouse
- Managed completion of all QuickBooks entries to maintain accurate stock inventory levels
- Maintained high standard throughout warehouse to improve efficiency and promote health and safety
- Managed accounts up to $5,000,000.00
- Recruited, interviewed and hired new employees, led performance reviews, audits and updates to employee files
- Enrolled / terminated employees in various company programs including benefits, pension plans, etc
- Led Health & Safety and reporting/monitoring WSIB if necessary
- Inspected employee work performance on job sites, ensuring the company mandate was always followed
- Conducted orientation for new employees
- Created company culture prioritizing employee wellness
- Worked closely with our marketing team on website design and online presence
- Led daily health and safety, and quality control meetings
- Provided guidance to the floor supervisors in managing a crew of 40 in the warehouse
- Contributed to daily Management meetings
- Promoted a company culture encouraging top performance and high morale
- Worked closely with the CEO.
Coordinator / Senior Buyer
Descours & Cabaud
06.2017 - 06.2021
- Managed warehouse, material handling and inventory
- Collaborated with stakeholders, leveraging relationships to remove bottlenecks
- Supervised a cross functional team of 15 staff
- Ensured on time delivery and shipping of all line critical parts with quality, and health and safety a priority
- Implemented quality control measures to improve efficiency and reduce damage
- Transformed warehouse to accommodate influx of new parts due to the ramp up of contracts by creating foot-printing and defined product flow routes
- Procured and managed the inventory FIFO
- Established working relationships with vendors and logistics
- Liaised with customer contact personnel
- Improved inventory accuracy through cross training, cycle counts and daily monitoring of inventory
- Ensured continuous supply of required materials and communicated any supply problems preventing risk or impact on business operations
- Monitored market trends, competitor strategies and market suppliers
- Researched and evaluated areas of opportunity and reduced costs where possible
- Delivered briefs, updates, and reports to fellow management
- Delivered ideas and strategies to improve operational efficiency, add value, aid business performance and work towards a strategy of continuous improvement
- Negotiated contracts, improved price, and terms of business with suppliers and reviewed opportunities for savings
- Prepared purchase orders in line with final negotiations with selected suppliers/vendors.
Business Owner/Professional Photographer
Japan Camera
09.1994 - 06.2017
- Managed daily activities of a nationally branded photographic retail outlet
- Mentored store staff to become a high achieving team through delegating, training, and coaching
- Promoted a customer first culture to maximize satisfaction and build loyalty
- Implemented store marketing strategies to achieve merchandising and advertising objectives
- Administered accounts payable/receivable, payroll, and all government reporting procedures
- Adapted to changes in industry trends and innovations to foster growth and competitiveness
- Developed annual budgets for sales, forecasts, gross profit rates, and expenses to achieve desired profit levels.
School Photographer
Thunder Bay Catholic District School Board
09.2002 - 11.2016
- Photographed student portraits, presented proofs with package pricing, and delivered all packages in a time-sensitive manner.
Thunder Bay Executives Club
09.2011 - 06.2015
- Guest speaking about business and the world of digital photography at various luncheon networking sessions.
St. Bernard Elementary School Fundraising Photographer
05.2008 - 05.2012
- Photographed various school events and prepared DVDs for school files.
Fundraising Photographer
Arthritis Society of Thunder Bay
01.2008 - 01.2012
- The official photographer for various fundraising events held by this society (The
- Roaring 20’s, Denim and Diamonds events and The Thunder Bay Firefighters Calendar).
Catholic School Junior High School Council Chairperson, Bishop E.Q. Jennings School
09.2006 - 06.2008
- Organized school fundraising events
- Held monthly meetings with school council members
- Set school fundraising goals, objectives, and tasks to accomplish by the end of each school year
- Prepared year-end annual reports for the principal and School Board.
Catholic Elementary School Council Chairperson, Corpus Christi School
09.2001 - 06.2005
- Organized all school fundraising events
- Held monthly meetings with school council members
- Set school fundraising goals, objectives, and tasks to accomplish by the end of each school year
- Prepared year-end annual reports for the principal and School Board.
Summary
Qualified to perform within fast-paced environments demanding strong organizational, technical and interpersonal skills.
A tenatious work ethic with exceptional customer service.
Languages
English
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
Timeline
Rental Manager
Driving Force
03.2023 - Current
Manager of Operations
Smart Modular Canada
06.2021 - 03.2022
General Manager
Leo’s Construction Services
03.2021 - 01.2023
Coordinator / Senior Buyer
Descours & Cabaud
06.2017 - 06.2021
Thunder Bay Executives Club
09.2011 - 06.2015
St. Bernard Elementary School Fundraising Photographer
05.2008 - 05.2012
Fundraising Photographer
Arthritis Society of Thunder Bay
01.2008 - 01.2012
Catholic School Junior High School Council Chairperson, Bishop E.Q. Jennings School
09.2006 - 06.2008
School Photographer
Thunder Bay Catholic District School Board
09.2002 - 11.2016
Catholic Elementary School Council Chairperson, Corpus Christi School
09.2001 - 06.2005
Business Owner/Professional Photographer
Japan Camera
09.1994 - 06.2017
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