CHANELLE NEMEDY
Edmonton,CA
Summary
Hardworking and reliable with strong ability in customer service. Offering great communication skills, team building and great work ethic. Highly organized, proactive and punctual with team oriented mentality. Orderly and committed offering solid skills in customer service and resilience to handle challenges in fast paced environments. Bringing detailed oriented to decisive nature with great multitasking abilities and self motivated nature. Comfortable working alone or with a team to accomplish on time accurate tasks.
Overview
11
11
years of professional experience
Work History
Rental Agent
Driving Force
Edmonton , AB
02.2017 - Current
- Managed multiple accounts, including The City of Edmonton, Epcor, and CFB.
- Delivered top-quality customer service in a professional manner while managing multiple tasks.
- Conducted thorough review of daily sales transactions to identify and rectify any errors
- Recorded accurate information, utilizing company computer system.
- Drafted and reviewed lease agreements to establish rental terms and protect the rights of owners and renters
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Ensured appropriate billing practices were implemented for both short and long term rentals.
- Ensured daily lists were reviewed to verify vehicle cleanliness and proper accessories prior to delivery and pick up.
Customer Service Representative
Greyhound
Edmonton , AB
03.2013 - 10.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Engaged in active listening with customers, ensuring prompt resolution of concerns and escalation of significant issues to supervisor.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
Fresh Start Millponds
Edmonton, Alberta06.2011
Skills
- Continuous Improvement
- Effective Communication
- Time management abilities
- Accuracy and efficiency
- Senior Leadership Support
- Staff Training
Timeline
Rental Agent
Driving Force
02.2017 - Current
Customer Service Representative
Greyhound
03.2013 - 10.2016
High School Diploma -
Fresh Start Millponds
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