Overview
Work History
Education
Skills
Work Availability
Timeline
CustomerServiceRepresentative

Ranbir Singh Butter

Brampton,ON

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Samsung
03.2020 - 06.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.`
  • Provided primary customer support to internal and external customers.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Cultivated customer loyalty, promoted repeat business and improved sales.

Education

Post-Baccaleurate Diploma -

Algoma University
Brampton, ON
01.2023

Bachelor of Arts - Arts

Panjab University
Chandigarh, India
06.2021

Skills

  • Fleet Dispatching
  • Retail Sales Customer Service
  • Active Listening
  • Customer Relations
  • Cultural Sensitivity
  • Problem-Solving Ability
  • Document and Records Management
  • Customer Data Confidentiality
  • Conflict Mediation
  • Refund Processing
  • Microsoft SharePoint
  • Microsoft Access
  • Microsoft Windows

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

Samsung
03.2020 - 06.2022

Post-Baccaleurate Diploma -

Algoma University

Bachelor of Arts - Arts

Panjab University

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Ranbir Singh Butter