Ranbir Singh Butter
Brampton,ON
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Samsung
03.2020 - 06.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.`
- Provided primary customer support to internal and external customers.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Education
Post-Baccaleurate Diploma -
Algoma University
Brampton, ON01.2023
Bachelor of Arts - Arts
Panjab University
Chandigarh, India06.2021
Skills
- Fleet Dispatching
- Retail Sales Customer Service
- Active Listening
- Customer Relations
- Cultural Sensitivity
- Problem-Solving Ability
- Document and Records Management
- Customer Data Confidentiality
- Conflict Mediation
- Refund Processing
- Microsoft SharePoint
- Microsoft Access
- Microsoft Windows
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Samsung
03.2020 - 06.2022
Post-Baccaleurate Diploma -
Algoma University
Bachelor of Arts - Arts
Panjab University