Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
CustomerServiceRepresentative
Tarmanjeet Kaur Mann

Tarmanjeet Kaur Mann

Calgary,AB

Summary

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

BI Logistics
06.2023 - 11.2023
  • Delivered prompt service to prioritize customer needs.
  • Updated account information to maintain customer records.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered constant flow of customer calls with minimal wait times.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Warehouse Supervisor

BI Logistics.
10.2021 - 05.2023
  • Supervised shipping and receiving, distribution, and workplace safety.
  • Completed daily operations on time and maintained high standards of accuracy.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Revised and developed procedures to reduce risk and achieve compliance.
  • Oversaw inventory control levels and verified compliance with storage and organization processes.
  • Kept detailed records of inventories and merchandise.
  • Used warehouse management software to reconcile daily inventory.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.

Associate

Grand Hyatt Hotel
06.2017 - 12.2017
  • Learned new materials, processes and programs quickly.
  • Attended training courses to build understanding of processes, techniques and industry.
  • Increased training efficiency by working closely with supervisor and coworkers, asking questions, and giving honest, detailed feedback.
  • Maintained high levels of efficiency during training by taking detailed notes and asking questions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Education

Advance Chocolate And Confectionary Artistry - Hospitality

Humber College
Toronto, ON
04.2021

Hospitality And Tourism Management - Hospitality

Niagara College
Niagara-on-the-Lake, ON
08.2020

Bachelor of Hotel Management And Catering Tech. - Hospitality

PCTE Group of Institutes.
Punjab, India
05.2019

Skills

  • Business Development Understanding
  • Know how to use Universal Freight Operating System for dispatching
  • Detailed knowledge of Enterprise Software System (SYSPRO)
  • Microsoft Word
  • Microsoft PowerPoint
  • Account Management
  • Fleet Dispatching
  • Typing Proficiency
  • Warehousing Functions
  • Call Center Operations
  • Critical Thinking
  • Customer Service

Languages

English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Customer Service Representative

BI Logistics
06.2023 - 11.2023

Warehouse Supervisor

BI Logistics.
10.2021 - 05.2023

Associate

Grand Hyatt Hotel
06.2017 - 12.2017

Advance Chocolate And Confectionary Artistry - Hospitality

Humber College

Hospitality And Tourism Management - Hospitality

Niagara College

Bachelor of Hotel Management And Catering Tech. - Hospitality

PCTE Group of Institutes.

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Tarmanjeet Kaur Mann