Summary
Overview
Work History
Education
Skills
REFERENCES
Timeline
AccountManager

Louisa Okotie

Moncton,New Brunswick

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Chopwell Nigeria
09.2021 - 03.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.

Sales Associate

Hallmark Supermarket
11.2018 - 07.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Increased sales by offering advice on purchases and promoting additional products.

Student Intern

Nigerian Petroleum Development Corporation (NPDC)
07.2017 - 12.2017
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Gained operational knowledge and supported departmental needs.
  • Performed administrative duties and staff support tasks.

Education

High School Diploma -

New Brunswick Community College, Moncton
Fredericton, NB
01.2025

Bachelor of Science - Accounting

Afe Babalola University, Ado Ekiti
Nigeria
10.2018

Skills

  • Fleet Dispatching
  • Business Development Understanding
  • Active Listening
  • Account Management
  • Customer Relations
  • Retail Sales Customer Service

REFERENCES

Available on request

Timeline

Customer Service Representative

Chopwell Nigeria
09.2021 - 03.2023

Sales Associate

Hallmark Supermarket
11.2018 - 07.2021

Student Intern

Nigerian Petroleum Development Corporation (NPDC)
07.2017 - 12.2017

High School Diploma -

New Brunswick Community College, Moncton

Bachelor of Science - Accounting

Afe Babalola University, Ado Ekiti

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Louisa Okotie