Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

Rakshitha Sridhar

Burnaby,BC

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Creative Graphic Designer with talent for developing unique custom artwork. Innovative approach to ideas and concept development. Offering four years of expertise overseeing individual projects and brand development.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Still Creek Press
02.2022 - 08.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Developed strong customer relationships to encourage repeat business.
  • Made outbound calls to obtain account information.

Customer Service Representative/ Skin Care Coach

Skoah
06.2021 - 03.2022
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.

Assistant Manager

Trillion Inc
06.2018 - 12.2020
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Worked closely with customers to understand needs and resolve diverse issues.

  • Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up.

Voluntary Worker

Houston Children Charity
03.2015 - 07.2016
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained appropriate communication with parents regarding child activities and incidents.
  • Assisted with planning, implementing and supervising developmentally rewarding curriculum for assigned age group.
  • Organized and led activities designed to promote physical, mental and social development in children such as games, arts and crafts and storytelling.
  • Collaborated with community program leaders and advocates to make resources accessible to those in need.
  • Used interactive visuals and static worksheets to teach each student algebra and writing techniques.

Administrative Assistant

The Art Institute of Houston
04.2015 - 06.2017
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Directed customer communication to appropriate department personnel.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Scheduled appointments, meetings and events for management staff.
  • Inventoried and ordered supplies for office.
  • Responded effectively to sensitive inquiries or complaints.

Voluntary Assistant

Mt.Alvernia Preparatory School
05.2007 - 09.2007
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Promoted positive and safe environment for student learning.
  • Set up classroom equipment and organized activities.
  • Worked with students to promote learning and pro-social development.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.

Education

Graphic Communications Technology Management -

British Columbia Institute of Technology, Burnaby, BC
05.2022

Bachelor of Arts - Graphic And Web Design

The Art Institute of Houston, Houston, TX
12.2017

Office Managemnt Certification - Office Administration

MontegoBay Community College, MontegoBay,Jamaica
04.2011

Skills

  • Report creation
  • Credit card payment processing
  • Report generation
  • Fleet dispatching
  • Problem-solving abilities
  • Quality assurance controls
  • High-energy attitude
  • Senior leadership support
  • Inbound and Outbound Calling
  • Microsoft Office expertise
  • Product organization
  • Stockroom procedures
  • Customer relations
  • Business development understanding
  • Sales expertise
  • Shipping and receiving understanding
  • Retail sales customer service
  • Data evaluation
  • Quality control
  • Promotional support
  • Transportation solution development
  • Technologically savvy
  • Office equipment proficiency
  • Schedule mastery
  • Process optimization

Accomplishments

  • Created highly effective new program that significantly impacted efficiency and improved operations.
  • Consistently maintained high customer satisfaction ratings.

Timeline

Customer Service Representative - Still Creek Press
02.2022 - 08.2022
Customer Service Representative/ Skin Care Coach - Skoah
06.2021 - 03.2022
Assistant Manager - Trillion Inc
06.2018 - 12.2020
Administrative Assistant - The Art Institute of Houston
04.2015 - 06.2017
Voluntary Worker - Houston Children Charity
03.2015 - 07.2016
Voluntary Assistant - Mt.Alvernia Preparatory School
05.2007 - 09.2007
British Columbia Institute of Technology - Graphic Communications Technology Management,
The Art Institute of Houston - Bachelor of Arts, Graphic And Web Design
MontegoBay Community College - Office Managemnt Certification, Office Administration

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Rakshitha Sridhar