RAMNEET KAUR
Saskatoon,SK
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Security Dispatcher
Paragon Security
06.2024 - 12.2024
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Reduced false alarms by accurately verifying alarm activations through CCTV monitoring and communication with site personnel.
Internet Technical Support Representative
ROGERS COMMUNICATIONS
06.2023 - 05.2024
- Provided support to customers via phone and email in a fast-paced environment
- Responded promptly to customer inquiries while ensuring accuracy of information provided
- Assisted customers with various types of technical issues via email, live chat and telephone
- Served as first point of contact for incoming technical service calls and emails
- Used remote login tools to assist clients with technical and product questions.
Counter Service Pizza Maker
Pizza Hut
05.2023 - 05.2024
- Greeted customers in a friendly and courteous manner
- Prepared pizza dough for use in making pizzas according to established recipes
- Mixed ingredients, such as sauces, cheeses, meats, and vegetables to create pizzas of various sizes and flavors
- Checked inventory levels on a daily basis to ensure that all necessary items are stocked properly
- Assisted with cleaning tasks such as sweeping floors, washing dishes, wiping counters, and sanitizing equipment
- Followed food safety guidelines when preparing foods for customers.
Security Guard
PARAGON SECURITY
11.2021 - 03.2023
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot
- Responded quickly to incidents and assessed active situations for security concerns
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
Security Guard
EXECUTEK INTERNATIONAL
09.2021 - 03.2023
- Completed full building and grounds patrols to spot and investigate concerns
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
- Worked independently and collaboratively to resolve urgent issues to protect lives and property
- Responded quickly to emergency situations to assess and deflect issues.
Cashier
SILVER POT RESTAURANT
01.2021 - 06.2022
- Assisted customers with returns, refunds and resolving transaction issues
- Identified and resolved discrepancies and errors in customer accounts
- Stocked, tagged and displayed merchandise as required
- Greeted customers entering store and responded promptly to customer needs.
Education
Diploma - Business General
Northern College of Applied Arts And Technology
Toronto, ON01.2022
Skills
Escalation management
System Configuration
Wireless Networking
Remote Support
Customer Service
Call Center Operations
Call Management
Data Entry
Written and verbal communication
Computer Proficiency
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Security Dispatcher
Paragon Security
06.2024 - 12.2024
Internet Technical Support Representative
ROGERS COMMUNICATIONS
06.2023 - 05.2024
Counter Service Pizza Maker
Pizza Hut
05.2023 - 05.2024
Security Guard
PARAGON SECURITY
11.2021 - 03.2023
Security Guard
EXECUTEK INTERNATIONAL
09.2021 - 03.2023
Cashier
SILVER POT RESTAURANT
01.2021 - 06.2022
Diploma - Business General
Northern College of Applied Arts And Technology
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