Taniya Singh
SCARBOROUGH,On
Summary
Versatile security professional with extensive experience in hospital security dispatch and on-site response, ensuring safety in high-stress environments. Proven ability to manage crisis situations while delivering exceptional customer service. Core competencies include effective communication, problem-solving, and security management. Aspires to leverage these skills as a Station Security Ambassador at Metrolinx.
Overview
2
2
years of professional experience
Work History
Security Dispatcher
Paladin Security Group
Toronto, Ontario
05.2024 - 12.2024
- Expertise in the Microsoft Office Suite, including Outlook, PowerPoint, Word, Excel, and other essential applications, with a strong ability to utilize them for efficient task management and communication.
- Efficiently handle incoming and outgoing calls, and emails.
- Monitored CCTV surveillance systems and responded to alarms.
- Maintained logs of all events occurring onsite, including any disturbances or criminal activity.
- Performed data entry tasks related to incident reports, employee time cards and other administrative duties.
- Provided customer service assistance to guests visiting the property, answering questions about services or facilities available onsite.
- Demonstrated ability to think strategically while efficiently managing multiple tasks simultaneously in a fast-paced environment.
- Showcased verbal and written communication skills, with a strong ability to actively listen, seek clarification when needed, and convey information accurately and professionally.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Security Officer
Paladin Security Group
Toronto, Ontario
01.2023 - 04.2024
- Provided escorts for patients/ visitors as needed throughout the facility.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Performed first aid and CPR when necessary during emergency situations.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Operated communication systems between officers stationed throughout the facility.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Patient Services Representative
West Hill Medical Centre
Toronto, Ontario
07.2022 - 11.2022
- Coordinated appointment scheduling for over 50 patients daily, ensuring accurate data entry, and seamless communication with clinic staff.
- Delivered exceptional customer service by serving as the first point of contact for patients, ensuring a welcoming and empathetic experience in a high-volume setting.
- Performed administrative duties such as filing documents into electronic health record system.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Demonstrated strong active listening skills to address patient needs, concerns, and inquiries, fostering a supportive and positive environment.
Education
High School Diploma -
Niagara College, Toronto
Toronto, ON12-2023
Skills
- Incident reporting
- Alarm monitoring
- Stress tolerance
- De-escalation techniques
- CPR and first aid
- Customer relations
- MS Word, Excel, Outlook, Access, PowerPoint
- Law enforcement
- Customer relationship management (CRM)
- Secure sensitive information
- Professionalism
- Teamwork and collaboration
- Radio frequencies monitoring
- Call prioritization
- Emergency response procedures
- Verbal and written communication
- Documentation and reporting
- Multitasking capacity
- Surveillance systems
- Patrol monitoring
- Vehicle inspection
References
References available upon request.
Timeline
Security Dispatcher
Paladin Security Group
05.2024 - 12.2024
Security Officer
Paladin Security Group
01.2023 - 04.2024
Patient Services Representative
West Hill Medical Centre
07.2022 - 11.2022
High School Diploma -
Niagara College, Toronto
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