Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Rajwinder Kaur

Calgary,AB

Summary

Strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Security Dispatcher

Paladin Security Toronto
01.2023 - 07.2024
  • Operated and monitored fire alarm and security CCTV systems to maintain building safety.
  • Contacted police, fire and ambulance in emergency situations to coordinate proper response.
  • Reduced false alarms by accurately verifying alarm activations through CCTV monitoring and communication with site personnel.
  • Trained new dispatchers on company protocols, software systems, and effective communication techniques for better team performance.
  • Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
  • Provided superior customer service by addressing client concerns promptly and professionally, maintaining positive relationships with clients.
  • Assisted in the creation of comprehensive incident reports, detailing all relevant information for further analysis and resolution.

Sales Associate

Winners & HomeSense
04.2022 - 10.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Education

Global Business Management - Business Administration

Sault College of Applied Arts And Technology
Toronto, ON
12-2023

Bachelor of Commerce - Business Education

GGDSD Collage
Chandigarh, India
05-2019

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Computer proficiency
  • Conflict resolution
  • Scheduling
  • Team development
  • De-escalation techniques

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Certification

Emergency First Aid, CPR and AED

Alberta Security Guard license

Use of Force and Handcuffing Techniques


Timeline

Security Dispatcher

Paladin Security Toronto
01.2023 - 07.2024

Sales Associate

Winners & HomeSense
04.2022 - 10.2022

Global Business Management - Business Administration

Sault College of Applied Arts And Technology

Bachelor of Commerce - Business Education

GGDSD Collage

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Rajwinder Kaur