Summary
Overview
Work History
Education
Timeline
Generic

Ramata Gamby

Montréal

Summary

Bilingual Customer Service and Administrative Professional with over 5 years of experience delivering high-quality support across banking, insurance, and HR environments. Proven ability to manage high-volume inquiries, resolve issues efficiently, and build trust with clients. Skilled in CRM tools such as Salesforce and Workday, with strong communication, time management, and problem-solving abilities. Adaptable, detail-oriented, and committed to delivering exceptional results in fast-paced, client-focused roles.

Overview

11
11
years of professional experience
2
2
Languages

Work History

Personal Banking Associate

TD Bank
01.2025 - 05.2025
  • First point of contact for clients, managing high-volume inbound calls and delivering tailored banking solutions
  • Specialized in account openings/closures and credit card services
  • Provided EasyWeb/EasyLine support and resolved account activity or payment inquiries
  • Ensured exceptional service while complying with banking protocols

Escalation Customer Service Agent

CAA Québec
04.2023 - 10.2024
  • Assisted Quebec members with insurance policy renewals, service inquiries, and escalated roadside support
  • Managed and resolved insurance claims with professionalism and accuracy
  • Conducted payment audits and facilitated new membership registrations
  • Delivered exceptional customer service while adhering to company policies and service standards

Event Hiring Specialist (HR)

IBM American Airlines
12.2020 - 09.2022
  • Hosted hiring events and supported onboarding, background checks, and candidate scheduling
  • Maintained applicant tracking systems and assisted with marketing tasks
  • Developed client relationships and coordinated event logistics

Operations Processor

Wells Fargo
02.2018 - 10.2020
  • Processed transactions and foreign checks, averaging 100+ documents daily
  • Handled mail distribution, scanning, data entry, and discrepancy resolution

Customer Service Representative

Labor of Industry
12.2016 - 01.2018
  • Supported employer safety programs and reviewed compliance documentation
  • Conducted audits and helped with health/safety information distribution

Operations Manager Intern

MAK Trucking LLC
08.2014 - 12.2017
  • Managed logistics, payroll, invoice processing, and client communications
  • Oversaw material flow and emergency schedule updates

Education

High School Diploma - Mathématiques - Technique - Economie

High School Kodonso
Mali

Associate Of Arts - Art And Communication

Temple University
Philadelphia Pa

Timeline

Personal Banking Associate

TD Bank
01.2025 - 05.2025

Escalation Customer Service Agent

CAA Québec
04.2023 - 10.2024

Event Hiring Specialist (HR)

IBM American Airlines
12.2020 - 09.2022

Operations Processor

Wells Fargo
02.2018 - 10.2020

Customer Service Representative

Labor of Industry
12.2016 - 01.2018

Operations Manager Intern

MAK Trucking LLC
08.2014 - 12.2017

High School Diploma - Mathématiques - Technique - Economie

High School Kodonso

Associate Of Arts - Art And Communication

Temple University

Similar Profiles

CREATE PROFILE
Ramata Gamby