RINESA TUSHA
Toronto,Canada
Summary
Results-driven sales and customer experience professional with expertise in consultative selling, relationship building, and solution-focused conversations. Experienced in setting up new accounts, ensuring compliance with security protocols, and supporting audits. Strong organizational skills with a proven ability to identify customer needs, deliver value-driven solutions, and consistently achieve performance targets.
Overview
3
3
years of professional experience
Work History
Personal Banking Associate
TD Canada Trust
Toronto, Canada
11.2023 - Current
- Drive sales conversations by identifying client needs and presenting tailored solutions that deliver value and build long-term relationships.
- Consistently meet and exceed performance targets through consultative, needs-based selling.
- Convert inquiries into product adoption using persuasive communication and objection-handling techniques.
- Manage a diverse client base while maintaining a strong focus on relationship growth, retention, and customer satisfaction.
- Execute transactions accurately while balancing sales objectives, compliance, and service excellence.
Customer Experience Associate
TD Canada Trust
Toronto, Canada
10.2022 - 11.2023
- Engaged customers in a high-volume environment, identifying opportunities to upsell and cross-sell products and services.
- Used consultative questioning to uncover needs and recommend appropriate solutions.
- Strengthened customer retention by resolving concerns, handling objections, and reinforcing value-based outcomes.
- Supported adoption of digital and self-service tools, improving efficiency and customer lifetime value.
Education
Business Administration -
Humber College
Toronto, ONFashion Business Diploma -
Seneca College
Toronto, ONSkills
- Consultative Selling
- Client Relationship Management
- Upselling & Cross-Selling
- Objection Handling
- Target Achievement
- Customer Retention
- Communication & Negotiation
Timeline
Personal Banking Associate
TD Canada Trust
11.2023 - Current
Customer Experience Associate
TD Canada Trust
10.2022 - 11.2023
Business Administration -
Humber College
Fashion Business Diploma -
Seneca College