Detail oriented and proactive professional with over two years of experience in customer service, banking, and sales. Seeking a customer-facing role within the financial or service industry, where I can leverage my strong communication, problem-solving abilities, and commitment to customer satisfaction to drive organizational success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Personal Banking Associate
Toronto Dominion Bank (TD)
01.2025 - Current
Help customers with day-to-day banking needs, transactions, and online banking education.
Provide personalized financial advice to clients, identifying opportunities for credit, lending, and investment solutions that align with their goals.
Deepen client relationships through active listening, open-ended conversations, and referring clients to appropriate financial representatives.
Maintain full compliance with banking regulations, and ensure accuracy in all client documentation and transactions.
Developed and maintained strong relationships with customers, ensuring a high level of customer satisfaction.
Customer Experience Associate
Toronto Dominion Bank (TD)
05.2023 - 12.2024
Delivered exceptional customer service by assisting with everyday banking needs and resolving inquiries with professionalism and efficiency.
Achieved a 95% customer satisfaction rate through personalized assistance and proactive problem-solving.
Processed 50+ daily transactions with accuracy and adherence to TD Bank compliance standards.
Supported branch operations and trained new team members to uphold high service standards.
Education
Diploma - Business
Seneca College
Toronto, ON
04.2024
Skills
Relationship management
Strong communication
Interpersonal skills
Problem solving
Branch operations
Customer education
Microsoft Office Suite
Certification
• Investment Funds In Canada (IFIC) • Graphic Design Certification
Senior Business Analyst – Small Business Operations at Toronto Dominion Bank (TD Bank) (Contract)Senior Business Analyst – Small Business Operations at Toronto Dominion Bank (TD Bank) (Contract)