Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Arju Bista

North York,Canada

Summary

Detail oriented and proactive professional with over two years of experience in customer service, banking, and sales. Seeking a customer-facing role within the financial or service industry, where I can leverage my strong communication, problem-solving abilities, and commitment to customer satisfaction to drive organizational success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Personal Banking Associate

Toronto Dominion Bank (TD)
01.2025 - Current
  • Help customers with day-to-day banking needs, transactions, and online banking education.
  • Provide personalized financial advice to clients, identifying opportunities for credit, lending, and investment solutions that align with their goals.
  • Deepen client relationships through active listening, open-ended conversations, and referring clients to appropriate financial representatives.
  • Maintain full compliance with banking regulations, and ensure accuracy in all client documentation and transactions.
  • Developed and maintained strong relationships with customers, ensuring a high level of customer satisfaction.

Customer Experience Associate

Toronto Dominion Bank (TD)
05.2023 - 12.2024
  • Delivered exceptional customer service by assisting with everyday banking needs and resolving inquiries with professionalism and efficiency.
  • Achieved a 95% customer satisfaction rate through personalized assistance and proactive problem-solving.
  • Processed 50+ daily transactions with accuracy and adherence to TD Bank compliance standards.
  • Supported branch operations and trained new team members to uphold high service standards.

Education

Diploma - Business

Seneca College
Toronto, ON
04.2024

Skills

  • Relationship management
  • Strong communication
  • Interpersonal skills
  • Problem solving
  • Branch operations
  • Customer education
  • Microsoft Office Suite

Certification

• Investment Funds In Canada (IFIC)
• Graphic Design Certification

Languages

  • English -Fluent
  • Nepali - Native

Timeline

Personal Banking Associate

Toronto Dominion Bank (TD)
01.2025 - Current

Customer Experience Associate

Toronto Dominion Bank (TD)
05.2023 - 12.2024

Diploma - Business

Seneca College
Arju Bista