Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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SHAHINA RUPANI

Burnaby,BC

Summary

Accomplished banking professional bringing 2.5 years of progressive experience establishing and servicing accounts. Proven skills in building long-lasting relationships by applying strong communication, critical thinking and planning abilities. A result-focused and knowledgeable individual with an aptitude for multitasking and collaborative engagement in order to achieve high quality service and contribute to organizational goals and objectives. Progressing at 108% QTD sales target resulting in generating new client to bank relationship and Our Bank sales target. Experience in dealing with confidential information relating to clients’ finances.

Overview

5
5
years of professional experience

Work History

Personal Banking Associate

TD Bank
Burnaby
01.2020 - Current
  • Achieved assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
  • Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve excellence
  • Communicated the benefits of TD products and increased sales by helping 12 - 15 clients to open new accounts every week
  • Facilitated personalized transactions daily for up to 20 customers on pre-approval of overdraft protections and premium credit cards
  • Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development, and sharing industry knowledge to achieve common objective.

Receptionist & Administrator

Starbucks
Burnaby, BC
05.2019 - 02.2020
  • Promote and market other additional items to increase revenue for the company
  • Managing customer expectations in delivering quality levels of service
  • Served 30+ customers per day while assisting them with any concerns which may have arisen, from coffee mistakes to dietary restrictions
  • Create a professional, positive, welcoming, and trustworthy environment for customers
  • Received an opportunity to improve communication skills, better able to work with cash and other transactions.

Intern

Burnaby City Dental
  • I supported professionals in administrative and outreach work as follows:
  • Attending all incoming calls and answering their queries
  • Maintaining patient records, x-rays and entering them in the dental software for insurance claim/reimbursement
  • Schedule new patients, follow-up patients and study patients for clinic appointments and confirms all patient appointments via letter or telephone
  • Handling cash and maintain records A/P, A/R.

Team Leader

Aga Khan Ismaili Volunteer Corp, IVC
01.2018 - Current
  • Collaborated with other members and team leaders to plan and execute large and small fund-raising events
  • Organized social gathering events for students.

Education Board Representative

SFU Ismaili Students Association
07.2019 - 06.2020
  • Improved Excel skills by gathering and tracking student data for statistical reporting
  • Evaluated and assessed student needs
  • Arranged for and facilitated mentor/mentee relationships
  • Organized workshops on career development/career paths and job opportunities.

Education

Bachelor of Arts - Business And Communications

Simon Fraser University (SFU)
Burnaby, BC
12.2021

Medical Terminology Certificate -

Skills

  • Microsoft Office
  • Budget planning and credit analysis
  • Verbal and Written Communication
  • Teamwork and Collaboration
  • Digital Communications
  • Interpersonal and Social Skills
  • Multitasking and Organization
  • Languages: Fluent in English, Hindi and Gujarati

Additional Information

  • AWARDS - Dean’s Honor Roll for outstanding academic performance at SFU, Fall 2020

Timeline

Personal Banking Associate

TD Bank
01.2020 - Current

Education Board Representative

SFU Ismaili Students Association
07.2019 - 06.2020

Receptionist & Administrator

Starbucks
05.2019 - 02.2020

Team Leader

Aga Khan Ismaili Volunteer Corp, IVC
01.2018 - Current

Intern

Burnaby City Dental

Bachelor of Arts - Business And Communications

Simon Fraser University (SFU)

Medical Terminology Certificate -

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SHAHINA RUPANI