Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ramandeep Kaur

Grande Prairie,AB

Summary

Customer-focused professional with extensive experience at Tim Hortons, specializing in suggestive selling and effective complaint resolution. Demonstrated success in fast-paced environments, training new staff, and improving operational efficiency. Dedicated to delivering exceptional service while upholding high standards of quality and organization.

Overview

4
4
years of professional experience

Work History

Food Counter Attendant

Tim Hortons
Grande Prairie, AB
06.2023 - Current
  • Prepared food items such as sandwiches, salads, wraps according to recipes.
  • Greeted customers warmly and provided excellent customer service.
  • Worked collaboratively with other staff members during peak hours ensuring smooth operations.
  • Followed all safety guidelines when handling hot foods or sharp objects.
  • Checked quality of ingredients before use to guarantee freshness of products served to customers.
  • Performed opening and closing duties such as cleaning work surfaces, restocking supplies.
  • Informed customers about daily specials using suggestive selling techniques.
  • Provided excellent customer service by responding promptly to inquiries and requests for assistance.
  • Stocked shelves with food items, beverages, condiments, cutlery, utensils.
  • Handled complaints from customers professionally while maintaining positive attitude towards guests at all times.

Freight Associate (Full-time)

The Home Depot
Waterloo, ON
05.2021 - 05.2023
  • Providing firsthand customer service to meet customers' needs.
  • Worked as a trainer by providing training to newly hired employees.
  • Participated in training sessions on safety procedures and new equipment operation.
  • Sorted and placed materials or items on racks, shelves, or in bins according to organizational standards.
  • Managed time effectively to maximize productivity during shifts.
  • Working on freight, and sometimes helping in receiving for sorting the skids.
  • Trained and worked with electric machines (Electric Ladder and Order Picker).
  • Maintaining shelves and overheads of the Hardware Department.

Education

Diploma - Computer Systems – Networking Technician

Canadore College
Mississauga, ON, Canada

Skills

  • Good communication and organization skills
  • Ready to work in a fast-paced environment
  • To be focused on working toward the common goal
  • Ready to adapt as per the culture of the organization
  • Willing to learn new skills
  • Customer service
  • Time management
  • Suggestive selling
  • Complaint resolution
  • Attention to detail
  • Customer focused
  • Efficient multitasking

Accomplishments

  • Received Bronze, Gold and Platinum Award from Home Depot as providing excellent Customer Service.
  • Received Associate of month award twice (September 2021, December 2022) from Home Depot and also awarded with homer award by Waterloo Store Manager and from Supervisor.

Timeline

Food Counter Attendant

Tim Hortons
06.2023 - Current

Freight Associate (Full-time)

The Home Depot
05.2021 - 05.2023

Diploma - Computer Systems – Networking Technician

Canadore College

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Ramandeep Kaur