Genevieve Lucas
St. Albert,Canada
Summary
Currently works at Tim Horton's St. Albert AB. Finished Level 2 and Level 3 Professional Kitchen Program + Advanced Professional Finishing Program at SCAFA The School of Culinary and Finishing Arts Dubai UAE. Worked as a Demi Chef de Partie and worked as a waiter in BLA BLA Beach Club Dubai, UAE. Worked at Lock-Stock & Barrel as waiter in Dubai. Worked as a Server for Weslodge Saloon in Dubai. Worked as a supervisor at A&W High Prairie. Completed High-School and attended Academic Upgrading in Canada. I have the passion for being the complete solution for every customer and provide excellent service.
Overview
13
13
years of professional experience
Work History
Food Counter Attendant
Tim Hortons
St. Albert, Canada
08.2023 - Current
- Take customers’ orders, use manual and electrical appliances to clean, peel, slice and trim foodstuffs.
- Displayed strong multitasking abilities while managing multiple orders simultaneously during busy periods without compromising quality or efficiency.
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Prepared fresh and appetizing food items in accordance with established recipes and guidelines.
Demi Chef de PARTIE
BLA BLA BEACH CLUB
Dubai, UAE
03.2022 - 07.2023
- Supported head chef in managing daily operations, including scheduling, ordering supplies, and supervising team members.
- Maintained a clean and sanitary work environment in compliance with health department standards.
- Ensure the highest standards and consistent quality in the daily presentation and keep up to date with the new products, recipe and preparation techniques
SERVER
BLA BLA BEACH CLUB
Dubai, UAE
12.2020 - 02.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- To ensure that the guests are correctly charged, present the bill and take payment from the customer, in accordance with the procedures of the establishment
SERVER
LOCK, STOCK & BARREL
Dubai, UAE
02.2018 - 10.2020
- Take orders and serve food and beverages to patrons at tables in dining establishment
- Communicate with customers to resolve complaints or ensure satisfaction
- Issue bills and accept payments and must follow all cash handling policies and procedures
- Coordinate with kitchen staff to deliver accurate food orders.
SERVER
WESLODGE SALOON
Dubai, UAE
03.2016 - 11.2017
- Prepare restaurant tables with special attention to sanitation and order
- Deals with complaints and problems with a positive attitude
- Issue bills and accept payment
- Maintain composed, professional and calm attitude always
- Complete all side-work as directed
SUPERVISOR
A&W Restaurants
High-Prairie, Canada
01.2011 - 01.2016
- Perform various financial activities such as cash handling and deposit preparation
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintain records of stock, repairs, sales and wastage
- Monitored workflow to improve employee time management and increase productivity.
Education
Diploma - Food Preparation and Professional Culinary and Finishing Arts
SCAFA The School of Culinary & Finishing Arts
Dubai, UAE12.2021
Academic Upgrading -
Northern Lakes College
Alberta, Canada01.2016
Secondary -
Arellano University
Manila, Philippines01.1998
Primary -
Arellano University
Manila, Philippines01.1994
Skills
- Knowledge of food preparation techniques, cooking methods, and safety and sanitation practices
- Excellent customer service skills, good communication skills, Leadership skills
- Highly organized, Ability to solve problems and make rational decisions
- Well versed with Apple Ecosystem and Windows Platform
- Food safety and sanitation
- Extreme multi-tasking abilities, can work under pressure and minimum supervision
- Team Player
References
- Cherry Roque Quintero, Supervisor, Tim Hortons, Alberta, Canada, +1 587 396 4516
- Henrylette Trinidad, Health Care Aide, HCA AHS Company, +1 780 291 0628
Languages
English
Full Professional
Timeline
Food Counter Attendant
Tim Hortons
08.2023 - Current
Demi Chef de PARTIE
BLA BLA BEACH CLUB
03.2022 - 07.2023
SERVER
BLA BLA BEACH CLUB
12.2020 - 02.2022
SERVER
LOCK, STOCK & BARREL
02.2018 - 10.2020
SERVER
WESLODGE SALOON
03.2016 - 11.2017
SUPERVISOR
A&W Restaurants
01.2011 - 01.2016
Diploma - Food Preparation and Professional Culinary and Finishing Arts
SCAFA The School of Culinary & Finishing Arts
Academic Upgrading -
Northern Lakes College
Secondary -
Arellano University
Primary -
Arellano University