Harmeet Kaur Bhatti
Winnipeg,MB
Summary
Personable professional offering demonstrated success in cultivating team-oriented environments. Focused on efficiently delivering quality service. Desire to bring hardworking nature, positive attitude and organizational abilities to new position with increased responsibility. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Food Counter Attendant
Tim Horton’s
Winnipeg, MB
09.2023 - Current
- Managed cash transactions accurately and efficiently, ensuring balanced cash register at end of each shift.
- Displayed strong multitasking abilities while managing multiple orders simultaneously during busy periods without compromising quality or efficiency.
- Greeted customers with smile and provided helpful suggestions.
- Followed strict sanitation procedures to maintain safe and hygienic foodservice environment.
- Cleaned and maintained dining area and condiment stations.
- Processed customer orders and accurately entered into order system.
- Enhanced customer satisfaction by providing efficient and friendly service at food counter.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Relayed information about menu selections and featured products.
- Established rapport with regular customers by remembering their preferences and engaging them in friendly conversation when appropriate.
IELTS trainer
Golden Gate Institute
01.2023 - 07.2023
- Facilitated engaging group discussions on various subjects to improve students'' fluency and critical thinking skills in English.
- Conducted student progress reviews and provided individual feedback for each student on strengths and weaknesses.
- Multitasked and prioritized student assignments to meet strict deadlines and last-minute requests.
Education
Business Administrative Assistant- Diploma - Business Administration
Manitoba Institute of Trades And Technology
Winnipeg, MB06.2024
High School -
Lord Mahavira Jain Public School
Phagwara, India03.2022
Skills
- Win 8,10 and 11 and Microsoft Office Suite
- Unmatchable communication skills in written and verbal both
- Demonstrate product knowledge
- Resolve customer complaints
- Ability to multi-task in fast-paced environment
- Ability to give best results under pressure situations
- Positive attitude and enjoy working with public
- Quick learner and Self-motivated
- Great communicator with good work ethics
- Accuracy and efficiency
- Cleaning and organization, Food handling safety
- Attention to Detail, Adaptability and Flexibility
Availability
Full-Time
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Additional Information
Volunteer Work:
- Client Service Representative, Manitoba Institute Of Trades and Technology.
- Duties Performed:
- Answering Phone Calls
- Greeting In-person Clients
- Assisting them with any queries and providing required information
- Taking and processing payments using TD POS and inputting correct information into the system.
- Providing Payment receipts using Receipt system
- Responding to Email inquiries and distributing the emails and mail to different departments.
- Using applications like CAMS, Receipt system and Application portal for the information regarding the students
- Closing the accounts at the end of the day and creating reports.
Timeline
Food Counter Attendant
Tim Horton’s
09.2023 - Current
IELTS trainer
Golden Gate Institute
01.2023 - 07.2023
Business Administrative Assistant- Diploma - Business Administration
Manitoba Institute of Trades And Technology
High School -
Lord Mahavira Jain Public School
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