Thu Le (Andrea)
Calgary,AB
Summary
With two years' worth of retail experience. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Food Counter Attendant
Jugo Juice
Calgary, AB
03.2023 - Current
- Greeted customers with smile and provided helpful suggestions
- Assisted customers with information regarding menu offerings and nutrition information
- Processed sales transactions using POS system
- Delivered food to guest with timeliness and efficiency
Sales Associate
COUTURIST Robson
Vancouver, BC
05.2022 - 10.2022
- Greeted customers, helped them make decisions about what they needed, and enhanced their shopping experience by using my understanding of current trends
- Stock, replenish and organize inventory with accuracy and efficiency
- Maintain accurate and attractive merchandise displays, making sure that items are positioned strategically to boost sales
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
Food Server
SAIGON XUA Restaurant
Vancouver, BC
01.2021 - 05.2021
- Welcomed and prepared tables for customers to offer memorable experiences to guests
- Explained menu items and suggested options, processed order and sent to kitchen staff
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Sales Associate
Ceci Cela
Ho Chi Minh
05.2016 - 03.2017
- Engaged with customers to build rapport and loyalty.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Informed customers of promotions to increase sales productivity and volume.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Education
Diploma - Marketing Hospitality
Douglas College
New Westminster, BC 05.2019 - 04.2020
Post Degree Diploma - Hospitality Management
Douglas College
New Westminster, BC 08.2020 - 08.2021
Skills
Persuasive Selling Approach
Excellent Customer Service
Microsoft Office
POS & Cash Handling
Brand and Product Knowledge
Problem Solving
Timeline
Food Counter Attendant
Jugo Juice
03.2023 - Current
Sales Associate
COUTURIST Robson
05.2022 - 10.2022
Food Server
SAIGON XUA Restaurant
01.2021 - 05.2021
Post Degree Diploma - Hospitality Management
Douglas College
08.2020 - 08.2021
Diploma - Marketing Hospitality
Douglas College
05.2019 - 04.2020
Sales Associate
Ceci Cela
05.2016 - 03.2017