Harmeet Kaur Bhatti
Winnipeg,MB
Summary
Personable professional offering demonstrated success in cultivating team-oriented environments. Focused on efficiently delivering quality service. Offering excellent organizational abilities and strong aptitude for multitasking and prioritizing tasks. Contributes solid foundation in general office procedures and computer applications, ensuring smooth daily operations. Ready to use and develop administrative and communication skills in Administrative Assistant role.
Overview
2
2
years of professional experience
Work History
Client Service Representative
Manitoba Institute Of Trades And Technology
09.2024 - Current
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted clients with navigating online platforms and tools, enhancing their overall experience with the company's resources.
- Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained inventory of office supplies and placed orders.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Food Counter Attendant
Tim Horton’s
09.2023 - Current
- Managed cash transactions accurately and efficiently, ensuring balanced cash register at end of each shift.
- Displayed strong multitasking abilities while managing multiple orders simultaneously during busy periods without compromising quality or efficiency.
- Greeted customers with smile and provided helpful suggestions.
- Followed strict sanitation procedures to maintain safe and hygienic foodservice environment.
- Cleaned and maintained dining area and condiment stations.
- Processed customer orders and accurately entered into order system.
- Enhanced customer satisfaction by providing efficient and friendly service at food counter.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Relayed information about menu selections and featured products.
- Established rapport with regular customers by remembering their preferences and engaging them in friendly conversation when appropriate.
IELTS trainer
Golden Gate Institute
01.2023 - 07.2023
- Facilitated engaging group discussions on various subjects to improve students'' fluency and critical thinking skills in English.
- Conducted student progress reviews and provided individual feedback for each student on strengths and weaknesses.
- Multitasked and prioritized student assignments to meet strict deadlines and last-minute requests.
Education
Business Administrative Assistant- Certificate - Business Administration
Manitoba Institute of Trades And Technology
Winnipeg, MB06.2024
High School -
Lord Mahavira Jain Public School
03.2022
Skills
- Win 8,10 and 11 and Microsoft Office Suite
- Unmatchable communication skills in written and verbal both
- Resolve customer complaints
- Ability to multi-task in fast-paced environment
- Ability to give best results under pressure situations
- Positive attitude and enjoy working with public
- Quick learner and Self-motivated
- Great communicator with good work ethics
- Accuracy and efficiency
- Attention to Detail, Adaptability and Flexibility
- Data entry and Recordkeeping strengths
- POS systems expert
Availability
Full-Time
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Additional Information
Volunteer Work:
- Client Service Representative, Manitoba Institute Of Trades and Technology.
- Duties Performed:
- Answering Phone Calls
- Greeting In-person Clients
- Assisting them with any queries and providing required information
- Taking and processing payments using TD POS and inputting correct information into the system.
- Providing Payment receipts using Receipt system
- Responding to Email inquiries and distributing the emails and mail to different departments.
- Using applications like CAMS, Receipt system and Application portal for the information regarding the students
- Closing the accounts at the end of the day and creating reports.
Education
Phagwara, India,Winnipeg, MB
Timeline
Client Service Representative
Manitoba Institute Of Trades And Technology
09.2024 - Current
Food Counter Attendant
Tim Horton’s
09.2023 - Current
IELTS trainer
Golden Gate Institute
01.2023 - 07.2023
High School -
Lord Mahavira Jain Public School
Business Administrative Assistant- Certificate - Business Administration
Manitoba Institute of Trades And Technology
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