Rachel DCruz
Calgary,AB
Summary
Dynamic and results oriented customer service professional with over 5+ years of experience in delivering exceptional service and support. Proven track record of building strong customer relations and resolving issues efficiently. Skilled in handing high volume inbound inquires, providing product information, and managing escalated situations with diplomacy. Empathetic and actively listening to understand customer needs and exceed expectations. Seeking to contribute expertise to a forward thinking organization committed to delivering unparalleled customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Care Representative
Kaizen Automotive Group
09.2022 - Current
- Handled over 60 inbound calls daily while achieving daily targets
- Skilled in problem solving and conflict resolution to ensure customer satisfaction
- Ability to multitask effectively in fast-paced environments
- Detail oriented and proven exceptional communications skills
Customer Service Representative
MARKHAM TAXI AND LIMOUSINE
03.2018 - 08.2020
- Resolved customer complaints via phone, email, mail, or social media
- Assisted with placement of orders, refunds, or exchanges
- Scheduled and confirmed appointments for both company personnel and visitors
- Responded to customer inquiries with patience and positivity to establish an excellent first impression.
Cook And Cashier
806723 Alberta Ltd
09.2020 - 08.2022
- Coordinated and supervised work of kitchen staff customer's request
- Restocked and organized merchandise in front lanes
- Attended employee meetings, suggesting process improvements to management
- Labeled and dated food, keeping industrial refrigerators and freezers neat and orderly
Education
Diploma - Applied Tourism And Hospitality Management
Seneca College of Applied Arts And Technology
North York, ON05.2020
High School Diploma -
Loreto House
Kolkata India05.2018
Skills
- Cross functional collaboration
- Adaptive learning
- Cultural competency
- Crisis management
- Technical proficiency
- Data Entry
Languages
English
Hindi
Bengali
Timeline
Customer Care Representative
Kaizen Automotive Group
09.2022 - Current
Cook And Cashier
806723 Alberta Ltd
09.2020 - 08.2022
Customer Service Representative
MARKHAM TAXI AND LIMOUSINE
03.2018 - 08.2020
Diploma - Applied Tourism And Hospitality Management
Seneca College of Applied Arts And Technology
High School Diploma -
Loreto House
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