Prabhdeep Singh
Easyline Specialist
Brampton,ON
Summary
Dedicated banking professional with history of meeting company goals in professional manner, demonstrating clear understanding of customers/partners needs and knowledge of TD products and procedures. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Proficient in using tools such as CIF, CPA, OPC, eReporting tools, Microsoft Word, Excel, Outlook, VPN and QuickConnect. Efficient communication with managers via meetings, emails, introducing ideas and making reports.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
2
2
Certificates
3
3
Languages
Work History
Easyline Specialist
TD Canada Trust
Toronto, ON
09.2021 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Demonstrated respect, friendliness and willingness to help wherever needed internally and externally.
- Managed team of employees, overseeing new hires, coaching and professional growth of employees.
- Resolved problems, improved operations and provided exceptional service by maintaining energy and enthusiasm in fast-paced environment.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
Sales Advisor
Concentrix
Sydney, NS
03.2021 - 08.2021
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Contact internal departments to clarify and gather information to respond to customer inquiries
- Contact external parties to assist in providing credit card and banking information and gain clarification
- Review individual customer cases providing mediation on behalf of client; determine customer needs through effective questioning and research.
- Increased sales by offering advice on purchases and promoting additional products.
Security Officer
GardaWorld
Toronto, ON
01.2020 - 03.2021
- Provides superior customer service to clients and general public at York Region building
- Conducts security patrols and provide access control, resolves emergency situations and conflicts
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Clearly writes daily logs and reports of all incidents
- Effectively report concerns to the management
- Promptly responded to all security violations and emergency calls, conducted periodic security audits
- Verified guest and vendor identifications at each entry and followed GardaWorld standard duties and procedures.
Customer Service/Sales executive
AMS Security & Facility Services
Gurgaon, Haryana
04.2018 - 05.2019
- Responsible for maintaining relationships with customers by thoroughly understanding their needs andproblems with products and services
- Handled inbound calling, emails and communication between customer and the company
- Responsible for targeted prospecting activities including but not limited to; cold-calling, direct mailcampaigns, face-to-face meetings, and client seminars
- Identify creative ways of retaining and growing customer accounts
- Kept records of customercomplaints.
Education
Bachelor's Diploma - Business Marketing
Seneca College
Toronto, ON 09.2019 - 12.2020
BBA - Banking And Insurance
Guru Gobind Singh Indraprastha University
New Delhi, India 08.2015 - 07.2018
High School Diploma -
Guru Nanak Public School
New Delhi, India 04.2013 - 06.2015
Skills
Complaint resolution
Customer relationship building
Risk management
MS Office
Multitasking Abilities
Teamwork and Collaboration
Organization and Time Management
Leadership Skills
Accomplishments
- Achieved Brilliant Basics through effectively helping with customers.
- Supervised, shadowed and coached new hires.
- Awarded as LEI winner by introducing ideas for LEI tasks.
- Achieved Wellness Lead, LEI Lead and Rewards and Recognition roles throughout Easyline with accuracy and efficiency.
Certification
Digital Marketing
Timeline
Easyline Specialist
TD Canada Trust
09.2021 - Current
Sales Advisor
Concentrix
03.2021 - 08.2021
Security Officer
GardaWorld
01.2020 - 03.2021
Bachelor's Diploma - Business Marketing
Seneca College
09.2019 - 12.2020
Customer Service/Sales executive
AMS Security & Facility Services
04.2018 - 05.2019
BBA - Banking And Insurance
Guru Gobind Singh Indraprastha University
08.2015 - 07.2018
High School Diploma -
Guru Nanak Public School
04.2013 - 06.2015