DRISHTY DRISHTY
Brampton
Summary
Resourceful specialist with expertise in problem-solving, data analysis, and customer service. Proficient in quickly mastering new technologies and processes to drive success. Demonstrates the ability to successfully manage multiple projects and develop innovative solutions.
Overview
5
5
years of professional experience
Work History
EASYLINE SPECIALIST
TD CANADA TRUST
05.2023 - Current
- Implemented customer feedback system to inform product development.
- Helping customers open accounts, make deposits, bill payments, update information and carry out a range of routine actions
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls professionally by remaining calm under pressure while working towards mutually agreeable resolutions for all parties involved.
CUSTOMER SERVICE REPRESENTATIVE (SALES AGENT)
NORDIA- BELL ALIANT
01.2020 - 01.2023
- Adapt in handling multiple chats and calls on a daily basis assisted on average of 40 customers on a daily basis in the selection of different bell and Bell Aliant products
- Assist Customers needs based on current objectives, Demand and seasonal variables
- Calculated total costs for service including monthly price and installation to provide the customer with an accurate quote
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service, and operational goals
- Sold various products by explaining unique features and educating customers on proper application.
INVENTORY HANDLER
WALMART
10.2020 - 01.2021
- Prepared promotional displays and set up clearance signs to remove older products and prepare for new stock
- Facilitated a positive guest experience by promptly locating desired items for customers
- Quickly learned new skills and applied them to daily tasks improving efficiency and productivity.
WAREHOUSE ASSOCIATE
AMAZON
04.2020 - 08.2020
- Worked safely around moving machinery
- Prepared orders for shipment by systematically picking, packing, and labeling merchandise
- Cleaned and maintained the warehouse in compliance with OSHA safety standards
- Manually or mechanically loaded and unloaded material from pallets, skid, platforms, lifting devices, or other transport vehicles.
CASHIER
TIM HORTONS
12.2019 - 08.2020
- Operated cash register collected payments and provided accurate change
- Take orders and side by side maintain drive-thru resolved issues regarding customer complaints
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Worked closely with front end staff to assist customers and maintain satisfaction levels
- Inventory management and systematize ordering for convenience store, other retail items and make sure all advertised prices are correct and up to date.
Education
BUSINESS ADMINISTRATION - Accounting
ST. CLAIR COLLEGE OF APPLIED ARTS AND TECHNOLOGY
TORONTO, ON12.2019
Skills
- Verbal and written communication
- Data Entry and maintenance
- Relationship Building
- Decision-Making
- Multitasking and organization
- Excel, power point
- Friendly and relatable
- Expert Problem Solving
- Customer Relations
Accomplishments
- Recognize as a MVP of team multiple times.
- Achieved Monthly KPI by providing Customer satisfaction with accuracy and efficiency.
- Positive feedback from customers.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Recognize as a
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
EASYLINE SPECIALIST
TD CANADA TRUST
05.2023 - Current
INVENTORY HANDLER
WALMART
10.2020 - 01.2021
WAREHOUSE ASSOCIATE
AMAZON
04.2020 - 08.2020
CUSTOMER SERVICE REPRESENTATIVE (SALES AGENT)
NORDIA- BELL ALIANT
01.2020 - 01.2023
CASHIER
TIM HORTONS
12.2019 - 08.2020
BUSINESS ADMINISTRATION - Accounting
ST. CLAIR COLLEGE OF APPLIED ARTS AND TECHNOLOGY
Similar Profiles
Alessandro PompiliAlessandro Pompili
Manager Life & Health Support Services at TD Canada Trust (TD Insurance – Support Services)Manager Life & Health Support Services at TD Canada Trust (TD Insurance – Support Services)
Vedansh VyasVedansh Vyas
Personal Banking Associate at TD Canada Trust (TD Bank)Personal Banking Associate at TD Canada Trust (TD Bank)
Joe AugustineJoe Augustine
Bilingual Digital Tech Specialist at TD Canada TrustBilingual Digital Tech Specialist at TD Canada Trust