Jaina Amin
Markham
Summary
Knowledgeable and dedicated customer service professional with extensive experience in banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Easyline Specialist
TD Canada Trust
08.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
Over-the Counter Department Manager
Walmart
05.2021 - 07.2022
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Professionally answered telephones and responded to customer inquiries.
- Contributed to inventory management, accurately tracking stock levels and ensuring availability of popular items.
- Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
- Maintained stock and replenished workstation products.
- Assisted in training of new staff on proper counting techniques and procedures.
- Managed inventory counts to ensure stock levels were maintained accurately.
- Played key role in year-end inventory counts, contributing to accurate financial reporting.
- Led a team of professionals to consistently achieve or exceed performance targets.
Customer Service Specialist
Walmart
10.2019 - 04.2022
- Utilized effective time management techniques to prioritize tasks effectively and meet strict deadlines.
- Provided ongoing support to teammates, fostering a collaborative environment that improved overall team performance.
- Delivered exceptional customer service through proactive problem-solving and efficient resolution of issues.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
Business Analysis - Business
Fanshawe College
London12-2021
Professional Financial Services - Finance
Fanshawe College
London04-2020
Masters of Commerce - Accounting And Finance
Dharamsigh Desai University
Gujarat, India04-2017
Bachelor of Commerce - Accounting
Gujarat University
Gujarat, India04-2015
Skills
- Time management
- Expert problem solving
- Advanced communication
- Expert in MS-Office
- Problem-solving
- Multitasking
- Organizational skills
- Customer relations
- Problem-solving abilities
- Excellent communication
- Active listening
- Teamwork
- Adaptability and flexibility
- Operational efficiency
- Interpersonal skills
- Professionalism
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Easyline Specialist
TD Canada Trust
08.2022 - Current
Over-the Counter Department Manager
Walmart
05.2021 - 07.2022
Customer Service Specialist
Walmart
10.2019 - 04.2022
Business Analysis - Business
Fanshawe College
Professional Financial Services - Finance
Fanshawe College
Masters of Commerce - Accounting And Finance
Dharamsigh Desai University
Bachelor of Commerce - Accounting
Gujarat University
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