Hitesh Soi
Brampton ,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Easyline Specialist
TD Canda Trust
06.2022 - Current
- Providing exceptional customer service over the phone.
- Assisting customers with their banking inquiries, transactions, and account-related issues.
- Adhering to TD's policies, procedures, and regulatory requirements.
- Collaborating with team members to ensure seamless service delivery.
- Meeting or exceeding performance targets for customer satisfaction, call resolution, and sales.
- Initiate and process outgoing wire transfers for customers, ensuring accuracy and compliance with regulatory requirements.
- Documenting customer interactions accurately in the system.
Technical Support Representative
Bell MTS
07.2021 - 05.2022
- Provide technical support and assistance to Bell customers via phone, email, or chat, troubleshooting issues with internet, television, home phone, and mobile services.
- Utilize diagnostic tools, knowledge bases, and remote access technology to troubleshoot and resolve customer issues efficiently while adhering to Bell's service standards.
- Assist customers with the activation, installation, and setup of new services, devices, or equipment, guiding them through the process and ensuring a smooth transition.
- Escalate complex technical issues or unresolved customer concerns to appropriate support teams or supervisors, ensuring timely resolution and customer satisfaction.
- Adhere to quality assurance guidelines and performance metrics, including call handling time, first-call resolution, customer satisfaction scores, and adherence to protocols and procedures.
- Accurately document customer interactions, technical solutions, and troubleshooting steps in Bell's CRM system, ensuring thorough and detailed records for future reference and analysis.
Host
St. Louis Bar & Grill
10.2020 - 06.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Manage seating arrangements efficiently, considering table availability, server sections, and guest preferences to optimize table turnover and customer satisfaction.
- Handle reservation inquiries, confirm bookings, and maintain an organized reservation list, ensuring accurate seating allocations and timely service.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintain clear communication with servers, kitchen staff, and management regarding table statuses, special requests, and guest preferences to facilitate smooth service flow.
- Handle cash transactions for guest payments, accurately processing payments and providing receipts while adhering to cash handling procedures and maintaining cash register accuracy.
- Handle guest complaints or issues calmly and diplomatically, escalating concerns to management when necessary and taking appropriate steps to resolve them to the guest's satisfaction.
Education
Diploma in Business - Business Administration
Centennial College
Toronto, ON09.2019
Skills
- Strong written and verbal communication skills for effectively interacting with customers and colleagues
- Able to manage multiple responsibilities requiring high degree of accuracy and attention to details
- Skilled in performing Organizational and Technical tasks
- Decision making and problem-solving skills
Languages
English
Full Professional
Punjabi
Native or Bilingual
Personal Information
Willing To Relocate: Anywhere
Timeline
Easyline Specialist
TD Canda Trust
06.2022 - Current
Technical Support Representative
Bell MTS
07.2021 - 05.2022
Host
St. Louis Bar & Grill
10.2020 - 06.2021
Diploma in Business - Business Administration
Centennial College