Prabhat Sharma
Riverview,NB
Summary
Dynamic and results-oriented professional with over a decade of experience in hospitality management and operations, recognized for leading teams to optimize efficiency and deliver outstanding customer experiences. Expertise includes skilled care provision, assisting elderly and disabled individuals with daily living activities in-home and within care facilities. Recent qualifications include certifications as a Personal Support Worker and Home Care Assistant, along with Basic Life Support (BLS) certification, demonstrating a strong commitment to professional growth and adaptability. Proficient in advising families and healthcare teams on health concerns, nutrition, cleanliness, and household activities to ensure comprehensive support and well-being for clients.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
A&W
12.2019 - Current
- Effectively manage daily restaurant operations, ensuring adherence to quality standards and regulatory guidelines.
- Provide comprehensive training and mentorship to team members, fostering a high standard of service and operational proficiency.
Operations Manager
Komala's PTE LTD
01.2013 - 10.2019
- Directed and optimized restaurant operations, encompassing workforce planning and strategic cost management.
- Spearheaded initiatives focused on enhancing service delivery and driving revenue growth.
- Developed and implemented strategies to maximize customer satisfaction.
Caregiver
Homage Home Care
05.2015 - 12.2016
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Education
BTEC Higher National Certificate (HNC) Level 5 - Hospitality Management
Edexcel
01.2012
Master of Business Administration (MBA) - Business Administration
National Institute of Management
01.2010
Bachelor of Commerce (B.Com) - Commerce
GMN College
01.2008
Skills
- Operations Management
- Team Leadership
- Customer Relationship Management
- Regulatory Compliance
- Staff Training & Development
- Quality Assurance
- Basic Life Support (BLS)
- English (Fluent)
- Hindi (Fluent)
Certification
- Personal Support Worker Certification
- Home Care Assistant Certification
- BLS Provider Certification: Adult-Child-Infant CPR AED (Valid until 2027-05-07)
Languages
English
Full Professional
Timeline
Food Service Supervisor
A&W
12.2019 - Current
Caregiver
Homage Home Care
05.2015 - 12.2016
Operations Manager
Komala's PTE LTD
01.2013 - 10.2019
Master of Business Administration (MBA) - Business Administration
National Institute of Management
Bachelor of Commerce (B.Com) - Commerce
GMN College
BTEC Higher National Certificate (HNC) Level 5 - Hospitality Management
Edexcel
Similar Profiles
Prabhjot KaurPrabhjot Kaur
Front Leader at A&WFront Leader at A&W
Jayme FurlongJayme Furlong
Fast Food Team Member at A&WFast Food Team Member at A&W
Anmolpreet Kaur SandhuAnmolpreet Kaur Sandhu
Supervisor at A&WSupervisor at A&W
Santosh Singh ThakurSantosh Singh Thakur
Supervisor at A&WSupervisor at A&W
Teresa PerrymanTeresa Perryman
Home Health Nurse at Bayshore Home HealthHome Health Nurse at Bayshore Home Health