Open To Work
Arnold R. Panogaling
Red Deer,Canada
Summary
Dynamic food service operations manager with extensive experience in overseeing high-quality service delivery and ensuring strict compliance with health standards. Proven ability to lead and motivate teams, fostering a collaborative and efficient environment that drives exceptional performance. Expertise in inventory and equipment management, staff scheduling, hiring processes, and customer service excellence. Committed to implementing operational efficiency strategies that enhance productivity and elevate the overall dining experience.
Overview
9
9
years of professional experience
27
27
Certification
Work History
Food Service Supervisor
SSC Family - McDonald's Canada
16 Conway St, Red Deer, AB T4P 0N1
11.2023 - 02.2026
- Managed daily operations to ensure efficient food service delivery and maintain high levels of customer satisfaction.
- Developed and implemented training programs to enhance staff knowledge of food safety protocols and service standards.
- Implemented effective stock rotation techniques to enhance inventory management and reduce waste.
- Developed and facilitated training initiatives aimed at improving team capabilities and enhancing service standards.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
Shift Manager
GADC - McDonalds Philippines
Corner Colon, Borromeo St. Cebu City Philippines
12.2018 - 11.2023
- Managed crew performance to guarantee high-quality service and strict adherence to operational guidelines.
- Analyzed staffing needs and coordinated shift schedules to achieve effective workforce management and cost reduction.
- Facilitated onboarding training sessions for new employees, focusing on enhancing service standards and integration into company culture.
- Conducted regular inspections of food safety practices and enforced adherence to health regulations during operational shifts.
Assistant Store Manager
Philippine Seven Corporation / 7-eleven
Mandaue, Plaridel St, Cebu City Philippines
04.2015 - 08.2017
- Directed daily operational functions to maintain alignment with corporate policies and procedural guidelines.
- Developed and implemented training sessions focused on improving customer service skills and streamlining operational processes.
- Developed and executed inventory management systems aimed at optimizing stock levels and reducing waste.
- Analyzed sales data to enhance display strategies, supporting increased customer engagement.
Education
Business Administration in Operation Management
Asian College of Technology
Pantaleon Del Rosario St. Cebu City, Philippines2015
High School Diploma -
Don Sergio Osmena Senior Memorial National Highschool
Labangon Bliss Cebu City Philippines2011
Elementary -
Labangon Elementary School
Labangon Katipunan Cebu City Philippines2007
Skills
- Staff supervision and staff leadership
- Operations management
- Hiring procedures and Schedule management
- Inventory management
- Food safety Management and safety training
- Facility maintenance and Equipment management
- Kitchen operations management
- Point of sale POS software
- Health regulations
- Opening, closing and Latenight procedures
Accomplishments
- Manager of the month November 2024 overall patch
- Equipment/Facilities management competition winner october 2025 over all patch
- Promoted as Inventory Manager at McDonald's Clearview branch
- Promoted as Equipment / Facilities manager In charge at McDonald's Clearview branch
- Promoted as Scheduling Manager at McDonald's Clearview branch
- Promoted as Hiring Manager and started training for people department at McDonald's Clearview branch
- Training and promote new managers
- Passed RGR,CFV, Food safety audits and other store audits
Languages
Tagalog
Native or Bilingual
Cebuano
Native or Bilingual
English
Full Professional
Certification
- Food Quality Management, McDonald's Philippines - Dec. 3, 2020
- Customer Experience Management, McDonald's Philippines - October 12-15, 2020
- Introduction to department management course, McDonald's Philippines - July 15-19, 2019
- Shift Management Excellence, McDonald's Philippines - May 28-31, 2019
- Basic People Class, McDonald's Philippines -February 15, 2019
- First Aid Class, McDonald's Philippines -January 23, 2019
- Food Safety, McDonald's Philippines -May 27, 2019
- SafeCheck Advance Food Safety Certification, Red Deer Alberta -valid until November 19, 2028
- First Aid and CPR/AED level C (BL) - Canadian Red Cross Red Deer Alberta Canada - valid until April 10, 2027
- Welcome to Shift Leaderships, Canada - Campus Hamburger University Online - January 2024
- Shift Leaderships Foundation Program, Canada - Campus Hamburger University Online - January 2024
- Virtual Shift Leadership Foundation Course ( V LFC ) V 2022, Canada - Campus Hamburger University Online - January 2024
- Food Safety for Shifts, Canada - Campus Hamburger University Online - January 2024
- Maximizing Team Strengths, Canada - Campus Hamburger University Online - January 2024
- Coaching for Success, Canada - Campus Hamburger University Online - January 2024
- Safety and Security on Shift, Canada - Campus Hamburger University Online - January 2024
- Digital Food Safety for Shift, Canada - Campus Hamburger University Online - January 2024
- Workplace Violence Prevention, Canada - Campus Hamburger University Online - January 2024
- 2021-2024 Building a Safe, Respectful and inclusive workplace for manager, Canada - Campus Hamburger University Online - January 2024
- Department Leader Profit, Canada - Campus Hamburger University Online - July 2024
- The Importance of Sales, Canada - Campus Hamburger University Online - July 2024
- Role of a Manager (SRIW), Canada - Campus Hamburger University Online - January , 2026
- Advancing Shift Leadership Program 3.0, Canada - Campus Hamburger University Online - January , 2026
- Gap Analysis, Canada - Campus Hamburger University Online - January , 2026
- Leading with a Hospitality Mindset, Canada - Campus Hamburger University Online - January , 2026
- Running Great Restaurants, Canada - Campus Hamburger University Online - January , 2026
- Managing for Profitability, Canada - Campus Hamburger University Online - January , 2026
Work Preference
Work Type
Full TimeContract WorkTimeline
Food Service Supervisor
SSC Family - McDonald's Canada
11.2023 - 02.2026
Shift Manager
GADC - McDonalds Philippines
12.2018 - 11.2023
Assistant Store Manager
Philippine Seven Corporation / 7-eleven
04.2015 - 08.2017
Business Administration in Operation Management
Asian College of Technology
High School Diploma -
Don Sergio Osmena Senior Memorial National Highschool
Elementary -
Labangon Elementary School