Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
HONOURS AND AWARDS
DECLARATION
Generic
VINOD PRASAD

VINOD PRASAD

North West Edmonton,Canada

Summary

Seeking senior level assignment in Operation Management, Food and Beverage Management in a Frontline Hospitality Industry.

To steer effective interaction across organizational boundaries, including product management, operations and marketing, support, and IT to deliver WOW experiences for the guests and to resolve all operational issues at unit levels. To direct the team in identifying, prioritizing and executing product innovations and improvements with in scope of responsibility and maintaining statistical and financial records. To manage processes to identify and correct gaps in the customer experience based upon direct and indirect customer feed back. To analyze sales figures and devised marketing and revenue management strategies for achieving annual revenues, effective pricing and promotional strategies in compliance with the organizational objectives. To collaborate with vendors / travel agents to drive maximum sales by planning right pricing strategies and by generating right forecasting reports well in advance to minimize the gap between demand & supply. To enhance the service standards of Housekeeping & F&B by conducting frequent quality checks, devising suitable S.O.P., and driving robust vendor management for delivering high service standards. To lead & motivate all employees and to evaluate employees performance on regular intervals to sustain high performance & quality levels. To maximize the revenue of all hotels and to take P&L to highest possible profitable level by having a very strict control over all operational costs ( Staff salaries, incentives, electricity & water bills, raw material purchasing, maintenance costs, laundry & housekeeping chemicals costs, etc.

Knowledgeable Food Service Supervisor keeps teams working smoothly and efficiently. Proficient in team leadership, schedule management, and inventory coordination. Proven history of innovative management and detail-oriented work.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Food Service Supervisor

Nosh Cafe
08.2023 - Current
  • Scheduling restaurant staff and delegating tasks
  • Hiring, training, and managing restaurant staff
  • Ordering food, alcohol, and cleaning supplies
  • Supervising the preparation, display, and delivery of food and drinks
  • Ensuring prompt and friendly customer service
  • Maintaining quality and service standards
  • Ensuring all staff are knowledgeable about menu offerings and individual ingredients
  • Educating staff about potential food allergies and how to make customers aware of these ingredients
  • Maintaining good relationships with suppliers
  • Meeting quarterly budgets and quotas
  • Reducing operational costs
  • Increasing productivity
  • Ensuring all staff follow strict personal safety, food safety and food storage guidelines
  • Supervising and maintaining restaurant cleanliness to meet regulatory sanitation and hygiene standards
  • Managing inventory
  • Interacting with restaurant guests to gauge satisfaction and improve customer service
  • Responding to customer feedback and resolving conflicts effectively
  • Operating the point-of-sale system, processing payments, and issuing gift cards
  • Arranging group events and ensuring the restaurant and staff meet service and food expectations
  • Catering for VIP guests
  • Authorizing refunds or other equivalent options
  • Assisting in the development of menu offerings and changes based on costs and customer preferences
  • Creating innovative promotions and designing marketing materials
  • Chairing weekly staff meetings to motivate staff and ensure they are all meeting restaurant standards and expectations
  • Handling staff payroll, vacation requests, and other administrative duties related to restaurant operations

Hotel Manager

The Meridian Banquet
02.2021 - 07.2023
  • Booked and coordinated all events
  • Created marketing plans for promoting banquets and weddings
  • Redesigned wedding and banquet packages reflecting proper pricing
  • Maintained monthly alcohol and non-alcohol inventory
  • Hired and trained all FOH applicants for restaurant and banquet facility
  • Supervised and managed banquet captains, servers, and bartenders
  • Managed team of 20 employees including recruitment, hiring, and management of staff. Created daily assignments for staff and held monthly department meetings.
  • Increased department scores from 62 percent to 90 percent in one year. Made weekly commitments that helped the department reach our department goal.
  • Oversaw day-to-day operations of the banquet department including inventory management, creating the weekly schedule, teaming up with sales on property site tours, and purchasing office supplies.
  • Worked directly with the clients and supervised the room sets.
  • Oversee the operations functions of the hotels, as per the Organizational chart and keep control on UH as per given target for portfolio.
  • Ensure full compliance to Hotel operating controls, SOPs, policies, procedures and service standards.
  • Evaluate employee performance and provide immediate feedback to improve productivity and recognize positive performance
  • Create and establish a culture of continuous improvement
  • Provide empowerment guidelines for department employees. Establish boundaries of employee responsibilities and authority
  • Participate in developing ((property)) marketing strategies to increase volume and market share.
  • Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
  • Assists with managing the delivery and measurement of guest service within assigned department(s) consistent with the company’s core service standards and brand attributes
  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
  • Develop and implement Food & beverage menus. Create promotions, special offerings, event opportunities to drive restaurant business
  • Responsible for training hourly associates on guest service standards and ensuring standards are met
  • Ensure that all reservations are entered correctly into the system and that the property is prepared for guests stay
  • Respond to inquiries and solve a wide variety of problems
  • Create a culture of teamwork, communication and positive, can-do attitude
  • Completes manager on duty shifts
  • Anticipate guest’s needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.

Cluster Hotel Manager

Oyo Hotels and Homes Noida
10.2018 - 02.2021

Hotel Manager

Oyo Hotels and Homes Gurugram
04.2017 - 10.2018

F&B Manager

Hotel Krishna Residency
01.2014 - 04.2017

Assistant Restaurant Manager

Ignis Kitchen And Bar
09.2011 - 01.2014

Shift Manager

Nirulas Corner House Private Limited
01.2011 - 09.2011

F&B Trainee

Frenchman’s creek country club
11.2008 - 05.2009

Food & Beverage supervisor

Daawat International Restaurant
02.2007 - 10.2007

food & beverage captain

Hotel Shivkala Ambience
06.2006 - 01.2007

Guest service associate

Hotel Intercontinental Eros Nehru place
10.2003 - 05.2005

Guest Service Agent

Hotel Hans Plaza
10.2002 - 10.2003

Industrial Training

Hotel Taj Hari Mahal
08.2001 - 02.2002

Education

Diploma - Hotel Management

Trade Wings institute of Management
Dehradun, Uttrakhand
01.2002

Graduation - Bachelor of Arts

Jai Narayan Vyas University
Jodhpur, Rajasthan
01.2000

12th - INTERMEDIATE

C.B.S.E (K.V.S)
01.1996

10th - HIGH SCHOOL

C.B.S.E (K.V.S)
01.1995

Skills

  • Operations
  • Developing and implementing procedures, control system for maintaining hygiene and quality standards
  • Leading efforts for streaming processes and generating cost savings in operations
  • In depth knowledge of actual operations in each department, helping trouble shoot client issues
  • Co-ordinate with operating staff for upkeep of kitchen equipment in perfect working order
  • Food & Beverage Management
  • Ensure profitability of operation and supervise all aspects of kitchen management including menu-planning, monitoring food production to ensure compliance with quality & hygiene standards
  • Preparation & monitoring of food & Beverage budgets and responsible for sales, costs and inventory control
  • Impart appropriate training on Food preparation, Service Excellence and Teamwork to restaurant and support service staff
  • Client Relationship Management
  • Ensuring high quality services, resulting in customer delight and optimum resource utilization for maximum service quality
  • Ensuring maximum customer satisfaction by closely interacting with potential clients & understand their requirements and customizing their product and services accordingly
  • Sales
  • Operations Management
  • Client Servicing
  • Food
  • Vendor Management
  • P&L Management
  • Social Media Marketing
  • Training
  • Customer Service Management
  • Guest Service Management
  • Third Party Vendor Management
  • Bar Operations
  • Food & Beverage Operations

Accomplishments

  • Supervised team of [Number] staff members.

Languages

Hindi
Native or Bilingual
English
Professional Working

Certification

Certificate course in computer application from government Sharmik Vidyapeet Jodhpur, (Rajasthan)

Timeline

Food Service Supervisor

Nosh Cafe
08.2023 - Current

Hotel Manager

The Meridian Banquet
02.2021 - 07.2023

Cluster Hotel Manager

Oyo Hotels and Homes Noida
10.2018 - 02.2021

Hotel Manager

Oyo Hotels and Homes Gurugram
04.2017 - 10.2018

F&B Manager

Hotel Krishna Residency
01.2014 - 04.2017

Assistant Restaurant Manager

Ignis Kitchen And Bar
09.2011 - 01.2014

Shift Manager

Nirulas Corner House Private Limited
01.2011 - 09.2011

F&B Trainee

Frenchman’s creek country club
11.2008 - 05.2009

Food & Beverage supervisor

Daawat International Restaurant
02.2007 - 10.2007

food & beverage captain

Hotel Shivkala Ambience
06.2006 - 01.2007

Guest service associate

Hotel Intercontinental Eros Nehru place
10.2003 - 05.2005

Guest Service Agent

Hotel Hans Plaza
10.2002 - 10.2003

Industrial Training

Hotel Taj Hari Mahal
08.2001 - 02.2002

Graduation - Bachelor of Arts

Jai Narayan Vyas University

12th - INTERMEDIATE

C.B.S.E (K.V.S)

10th - HIGH SCHOOL

C.B.S.E (K.V.S)

Diploma - Hotel Management

Trade Wings institute of Management

HONOURS AND AWARDS

Employee of the Month July 2005 - Hotel Intercontinental Eros Delhi, Best Employee of the month 2008 - Daawat International Restaurant (A.S.K) Kuwait, Highest walk-in revenue Pan india 2018 - OYO Hotels & Homes Pvt Ltd.

DECLARATION

I hereby declare that the above details are true to the best of my knowledge and that I’ll do my best for the good of the organization. (vinod prasad)
VINOD PRASAD