Huu Phuoc Luu
Toronto,ON
Summary
Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
6
6
years of professional experience
Work History
Front of House Manager - Co-Founder
La Sen Vietnamese Restaurant
Toronto, Ontario
02.2024 - Current
- Constantly researched and tried out new recipes and techniques to keep the drink and dessert menu interesting.
- Oversaw scheduling and staffing, maintaining optimal levels for peak and off-peak hours.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
Team Leader
Chatime
Toronto, ON
02.2019 - Current
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Prepared and served teas, smoothies and other beverages.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Assistant Store Manager
Reiss
Etobicoke, ON
10.2021 - 02.2023
- Coached and developed store associates through formal and informal interactions.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making, contributed in boosting store sale by 180%.
- Handled complaints/feedbacks from customers by empathetically listening, recording details and offering solutions.
Education
Ontario College Certificate - Culinary Skills
George Brown College
Toronto, ON12.2023
Bachelor of Commerce - Management Studies
Humber College
Toronto, ON05.2021
Skills
- Customer-oriented service
- Quick decision making & problem solving
- Effective interpersonal communication
- Extensive product and service knowledge
- Self-motivated and time management
- Point of Sale (POS) and Clover Dining operation
- Multi-tasking in fast-paced environment
- Attention to details and quick observation
Affiliations
- Top 10 REISS North America seller in 2022.
- Outstanding Operation Manager Award - Chatime 2020.
- IELTS General Training 8.0.
- Smart Serve Certification.
- Food Handler Certification.
Timeline
Front of House Manager - Co-Founder
La Sen Vietnamese Restaurant
02.2024 - Current
Assistant Store Manager
Reiss
10.2021 - 02.2023
Team Leader
Chatime
02.2019 - Current
Ontario College Certificate - Culinary Skills
George Brown College
Bachelor of Commerce - Management Studies
Humber College
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