Richa Thakkar
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front of House and Back of House/• Front of House and Back of House/Crew Trainer
Nandos Peri Peri
04.2022 - Current
- Managed day-to-day FOH operations to drive quality, and standards, and meet customer expectations.
- Resolved guest's complaints while maintaining a positive customer environment.
- Maintained a positive team environment by encouraging teamwork and respect in accordance with company mission.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Internship Student
Addeco Staffing Service
01.2022 - 04.2022
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Sorted, organized, and maintained files.
- Analyzed problems and worked with teams to develop solutions.
- Explored new technologies and approaches to streamline processes.
- Collaborated with senior management on new initiatives to build confidence.
Assistant Marketing Manager
Desktop Inc
05.2019 - 06.2021
- Improved product marketing objectives by constructing communication initiatives and branding strategies to increase client outreach.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Transformed corporate website and social media platforms to better engage customers and promote sales.
Customer Service Representative
Bajaj Finance
09.2018 - 05.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Answered a constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Post-Degree Certificate - International Business Management
Niagara College
Toronto, ON04.2023
Post-Degree Certificate - Marketing Management -Corporate Account Management
Centennial College of Applied Arts And Technology
Scarborough, ON04.2022
Post-Degree Certificate - Business Management Studies (BMS)
Department Of Business Studies
Gujarat, India08.2020
Masters of Commerce - Accounting And Taxation
Department Of Business Studies
Gujarat, India04.2019
Bachelor of Commerce - Accounting And Auditing
Anand Commerce College
Gujarat, India04.2017
Skills
- Fluent in English, Hindi, Gujarati, Marathi
- Relationship Building
- Analytical Thinking
- Clerical Support
- Customer Service
- Organization
- Confidentiality Strong organizational and time management skills
- Excellent interpersonal and communication skills
- Ability to prioritize tasks and manage multiple projects simultaneously
- Knowledge of banking products and services
- Proficient in Microsoft Office Suite and database management software
- Detail-oriented and able to maintain accuracy
Certification
Smart Serve Certificate- 2023
Dancing, Writing, Watching Movies
Part-Time Dance Choreographer for events and summer camps
Love to write poems and journals
I like to watch movies of different genres
Timeline
Front of House and Back of House/• Front of House and Back of House/Crew Trainer
Nandos Peri Peri
04.2022 - Current
Internship Student
Addeco Staffing Service
01.2022 - 04.2022
Assistant Marketing Manager
Desktop Inc
05.2019 - 06.2021
Customer Service Representative
Bajaj Finance
09.2018 - 05.2020
Post-Degree Certificate - International Business Management
Niagara College
Post-Degree Certificate - Marketing Management -Corporate Account Management
Centennial College of Applied Arts And Technology
Post-Degree Certificate - Business Management Studies (BMS)
Department Of Business Studies
Masters of Commerce - Accounting And Taxation
Department Of Business Studies
Bachelor of Commerce - Accounting And Auditing
Anand Commerce College
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