Virginia Varga
Waubaushene,ON
Summary
Results-oriented professional with a dynamic and customer-centric approach, showcasing a decade of expertise in strategic sales, revenue growth, and client relationship management. Eager to transition into an Office Administrator role, leveraging proven skills in organizational efficiency, multitasking, and strategic planning to contribute to a well-functioning office environment.
Overview
7
7
years of professional experience
Work History
Front of House Manager
Vetta Nordic Spa
07.2022 - Current
- Customer-Centric Engagement: hands-on server/ bartender role, discerning customer preferences, and upselling to contribute to increased sales.
- Leadership and Operational Oversight: Led and managed shifts, overseeing 25+ staff members, handling scheduling, training, recruitment, and contributing significantly to team building and performance.
- Insightful Relationship Building: Building reports with customers to foster loyalty and encourage repeat business, providing valuable insight into customer needs
Restaurant Manager
Oak Bay, Clubhouse Restaurant
04.2022 - 09.2022
- Led efforts to enhance operational efficiency, streamline company-wide processes, and boost revenue streams through strategic management.
- Career Development and Human Resources Expertise: Devised and implemented growth strategies for employees, actively involved in the hiring process, and compliance with; legislative requirements.
- Commitment to Exceptional Service: Focused on delivering work-class service, created training manuals, designed menus, and established daily responsibilities with follow-up.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Assistant GM
Earls Kitchen & Bar
04.2017 - 03.2022
- Strategic Business Planning and Autonomy: Proven track record of creating impactful business plans and delivering results independently.
- Talent Development and Leadership: Contributed significantly to building a robust talent pipeline, leading and managing a team of managers and sous chefs.
- Training and Event Management Expertise: Conducted bartender and leadership training, excelled in event management, and managed client relationships.
- Sales Projection and Profit Management: Led the creation of daily shift sales targets, consistently hitting labour targets.
- Emotional intelligence in Team Management: Managed emotional bank accounts, fostering a positive team environment and ensuring high morale.
- Customer-Centric Service and Engagement: Delivered professional service, developed strong guest relationships and crafted engaging experiences.
Operations Support
Terraficionados
01.2019 - 09.2019
- Strategic Project Collaboration and Operations Support: Collaborated closely with the CEO, Managing diverse tasks, and refining multitasking abilities.
- Client-Focused Itinerary Development and Coordination: Developed customized itineraries for clients, showcasing proficiency in tailoring experiences.
- Content Creation and Supplier Coordination: Contributed to content creation, coordinating with suppliers, and engaging diverse stakeholders.
Education
Honours Diploma In Tourism and Hospitality Management -
George Brown College
Toronto, ON04.2019
Honours Diploma in Restaurant Management -
BVHSC Dobos C. Jozsef
Budapest, Hungary 04.2017
Skills
- Computer skills: Microsoft Word, Microsoft Office, PowerPoint, Excel, OneNote, OneDrive, Adobe, and QuickBooks, in addition to strong file management and data entry capabilities
- Accounting: Basic math, Invoice and Expense Processing, Numeric Data Entry, Data Analysis
- Communications: Professional liaison between employer and clients, training and acquiring experience in high-level writing and oral communication skills
- Excellent communication and interpersonal skills, fostering strong relationships
- Self-motivated and results-oriented, focusing on delivering exceptional customer service
- Effective team manager with excellent clerical and administrative skills, including budgeting, invoicing, filing and organizing documents, and supporting others with administrative needs
- Exceptional organizational abilities, coupled with knowledge of phone systems, showcasing a detail-oriented individual with strong multitasking capabilities
Languages
English
Native or Bilingual
Hungarian
Native or Bilingual
Timeline
Front of House Manager
Vetta Nordic Spa
07.2022 - Current
Restaurant Manager
Oak Bay, Clubhouse Restaurant
04.2022 - 09.2022
Operations Support
Terraficionados
01.2019 - 09.2019
Assistant GM
Earls Kitchen & Bar
04.2017 - 03.2022
Honours Diploma In Tourism and Hospitality Management -
George Brown College
Honours Diploma in Restaurant Management -
BVHSC Dobos C. Jozsef
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