TAMMY-LYNN LALONDE
Kanata,Canada
Summary
Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
25
25
years of professional experience
Work History
Assistant Front of House Manager
Bytown Catering
Ottawa, ON
09.2022 - Current
- Assisted in event planning and execution, coordinating logistics for private functions and special occasions.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Receptionist
Quiktop Counters
Ottawa, ON
10.2021 - 04.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
Waitress
Lorenzo's pizzeria
Ottawa, Canada
05.2014 - 11.2016
- Calculated charges, issued table checks and collected payments from customers
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions
- Provided exceptional service to high volume of daily customers
- Maintained accuracy while handling payments, giving change and printing receipts to customers
- Stocked server areas with supplies before, during and after shifts
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Child Caregiver
Ottawa, Canada
01.2011 - 04.2014
- Prepared meals, snacks and refreshments while accounting for dietary needs and restrictions
- Enforced rules to teach good manners and maintain safe environment
- Secured indoor and outdoor premises to protect children
- Sanitized high-touch surfaces, including toys and tables to maintain clean, safe environment
- Assisted children in development of social, communication and problem-solving skills.
Receptionist
First choice haircuters
Ottawa, Canada
04.2001 - 09.2002
- Scheduled and confirmed appointments
- Maintained daily calendars, set appointments with clients and planned daily office events
- Processed payments and updated accounts to reflect balance changes
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Handled payment processing and provided customers with receipts and proper bills and change
- Answered phone calls, provided information to callers and connected callers to appropriate people.
Education
High School Diploma - undefined
Notre Dame Catholic High School
Ottawa, ON06.2001
Skills
Menu memorization
High-volume dining
Point of Sale (POS) system operations
Service prioritization
Sales Techniques
Check payment processing
Retail sales customer service
Reliable and Punctual
Courteous and Professional
Attention to Detail
Scheduling and Calendar Management
Prioritization and Time Management
Payment Processing
Positive Attitude and Energetic
Customer Service-Oriented
Positive Attitude
Telephone Answering
Languages
English
Full Professional
Timeline
Assistant Front of House Manager
Bytown Catering
09.2022 - Current
Receptionist
Quiktop Counters
10.2021 - 04.2022
Waitress
Lorenzo's pizzeria
05.2014 - 11.2016
Child Caregiver
01.2011 - 04.2014
Receptionist
First choice haircuters
04.2001 - 09.2002
High School Diploma - undefined
Notre Dame Catholic High School