Summary
Overview
Work History
Education
Skills
Timeline
RegisteredNurse
Paula Thompson

Paula Thompson

Toronto,ON

Summary

Motivated professional offering 5 in Mental Health Studies. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.

Reliable Support Worker offering 5-year background promoting client development in day program and group home settings. Skilled in facilitating physical and educational activities and monitoring client progress. Observant and patient team player with passion for helping others.

Mature Support Worker offering 5-year background providing vulnerable individuals with care to improve quality of life. Polished in administering developmental screenings and providing mentoring services. Warm and friendly professional committed to orchestrating support for families dealing with various issues such as domestic violence, substance abuse and mental illness. Certified in Mental Health Studies and Naloxone Administration.

Overview

3
3
years of professional experience

Work History

Street Outreach Worker

The Neighborhood Group
Old Toronto, ON
10.2023 - Current
  • Provided crisis intervention and conflict resolution services to at-risk youth in the community.
  • Assisted with identifying resources for housing, education, employment, mental health services and substance abuse treatment.
  • Conducted street outreach activities to engage homeless individuals in the community.
  • Collaborated with local law enforcement to provide support for victims of crime or violence.
  • Engaged members of the community in conversations about potential solutions to homelessness and poverty issues.
  • Developed individualized service plans based on the needs of clients served by the organization.
  • Maintained accurate records regarding client demographics, interventions provided and outcomes achieved.
  • Researched best practices related to street outreach work and shared findings with colleagues.
  • Monitored programmatic data to assess effectiveness of outreach initiatives and identify areas for improvement.
  • Participated in team meetings to discuss progress of current projects, develop new strategies and share ideas.
  • Established relationships with external partners such as government agencies, nonprofits, schools and businesses.
  • Supported clients through advocacy efforts including court appearances, paperwork assistance and referrals.
  • Delivered basic necessities such as food, clothing and hygiene items directly to those living on the streets.
  • Provided transportation services when necessary in order to facilitate access to medical appointments or other services.
  • Actively listened to clients' concerns while displaying empathy throughout all interactions.
  • Educated individuals about available resources that could be used during times of need.
  • Encouraged clients to take advantage of opportunities that would help them improve their lives.
  • Implemented harm reduction techniques aimed at reducing risks associated with drug use or unsafe behaviors.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Connected individuals with relevant community resources and coordinated referrals.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Maintained accurate records and documented client data in company databases.
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.
  • Collaborated with social workers to support patients.
  • Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
  • Made referrals to utilize community resources for resident's needs.
  • Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
  • Guided clients through transition to independent living within community.
  • Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.

Shelter/Hotel Program

Homes First
Toronto, ON
03.2023 - Current
  • Performed ECG Holter monitoring including set-up, operation and scanning of patient data.
  • Analyzed and interpreted Holter monitor recordings for abnormalities in cardiac rhythms.
  • Reviewed physician orders to ensure accuracy prior to initiating Holter monitors.
  • Provided emergency shelter services to individuals and families in need.
  • Assisted with intake process, including interviewing clients and collecting relevant information.
  • Organized and managed client files, ensuring all documentation was up-to-date and accurate.
  • Conducted regular facility inspections to ensure safety standards were met.
  • Developed and implemented programming for clients such as life skills workshops, job training programs.
  • Collaborated with other social service agencies to coordinate resources for clients in need of additional assistance.
  • Maintained a clean and safe environment by performing daily janitorial tasks around the facility.
  • Provided guidance and support to residents during their stay at the shelter.
  • Advised residents on available community resources such as housing options, employment opportunities.
  • Responded promptly to resident inquiries or complaints regarding services provided by the shelter staff.
  • Assisted in resolving conflicts between residents when necessary.
  • Ensured compliance with all health regulations within the facility.
  • Created monthly reports detailing occupancy rates, program participation levels.
  • Distributed meals to residents according to dietary restrictions or requirements.
  • Performed administrative duties such as answering phone calls, responding to emails, filing paperwork.
  • Tracked donations received from external sources and updated records accordingly.
  • Attended meetings related to homeless advocacy initiatives or policy changes.
  • Provided crisis intervention counseling when needed.
  • Participated in trainings related to best practices for working with homeless populations.
  • Managed programming and administrative aspects of this temporary homeless shelter for women and children, many with dual diagnoses.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Connected individuals with relevant community resources and coordinated referrals.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Performed assessments to determine individual limitations and strengths.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Maintained accurate records and documented client data in company databases.
  • Collaborated with social workers to support patients.
  • Made referrals to utilize community resources for resident's needs.
  • Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
  • Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.

Shelter Assistant

Transitional Housing For Women over 50
, ONt
03.2021 - Current
  • Provided emergency shelter services to individuals and families in need.
  • Assisted with intake process, including interviewing clients and collecting relevant information.
  • Organized and managed client files, ensuring all documentation was up-to-date and accurate.
  • Conducted regular facility inspections to ensure safety standards were met.
  • Developed and implemented programming for clients such as life skills workshops, job training programs.
  • Collaborated with other social service agencies to coordinate resources for clients in need of additional assistance.
  • Maintained a clean and safe environment by performing daily janitorial tasks around the facility.
  • Provided guidance and support to residents during their stay at the shelter.
  • Advised residents on available community resources such as housing options, employment opportunities.
  • Responded promptly to resident inquiries or complaints regarding services provided by the shelter staff.
  • Assisted in resolving conflicts between residents when necessary.
  • Ensured compliance with all health regulations within the facility.
  • Created monthly reports detailing occupancy rates, program participation levels.
  • Distributed meals to residents according to dietary restrictions or requirements.
  • Performed administrative duties such as answering phone calls, responding to emails, filing paperwork.
  • Tracked donations received from external sources and updated records accordingly.
  • Attended meetings related to homeless advocacy initiatives or policy changes.
  • Provided crisis intervention counseling when needed.
  • Participated in trainings related to best practices for working with homeless populations.
  • Managed programming and administrative aspects of this temporary homeless shelter for women and children, many with dual diagnoses.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Connected individuals with relevant community resources and coordinated referrals.
  • Performed assessments to determine individual limitations and strengths.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Maintained accurate records and documented client data in company databases.
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.
  • Collaborated with social workers to support patients.
  • Made referrals to utilize community resources for resident's needs.
  • Consulted and collaborated with other professionals to provide continuity of patient-family care.
  • Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
  • Guided clients through transition to independent living within community.
  • Provided assertive community-based rehabilitation and case management services to high-risk mentally ill patients.
  • Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.

Education

Certificate Of Completion - Peer Support Training

Peer Training And Development Institute
Toronto, ON
12-2023

Certificate - Trauma Informed Care Certification

Hostel Training Institution
Toronto, ON

Certificate - First Aid and CPR

Hostel Training Institution
Toronto, ON

Diploma - Diploma in Mental Health Studies

Alison
Toronto, ON

Certificate Of Completion - Naloxone Administration

Hostel Training Institution
Toronto, ON

Skills

  • First Aid Training
  • Family Support
  • Suicide Prevention
  • Peer Mentoring
  • De-Escalation Techniques
  • Community Engagement
  • Client Advocacy
  • Substance Abuse Knowledge
  • Boundary Setting
  • Needs Assessment
  • Implementing Client Care Plans
  • Active Listening
  • Collaboration and Teamwork
  • Case Management
  • Client Assistance Referrals
  • Client Needs Assessments
  • Attention to Detail
  • Relationship Building
  • Money Management Assistance
  • Maintaining Client Records
  • Issue Reporting
  • Microsoft Access
  • Problem-Solving Aptitude
  • Multitasking
  • Time Management Abilities
  • Decision-Making
  • Continuous Improvement
  • Interpersonal Communication
  • Excellent Communication
  • Written Communication
  • Client Intakes
  • Time Management
  • Organizational Skills
  • Interpersonal Skills

Timeline

Street Outreach Worker

The Neighborhood Group
10.2023 - Current

Shelter/Hotel Program

Homes First
03.2023 - Current

Shelter Assistant

Transitional Housing For Women over 50
03.2021 - Current

Certificate Of Completion - Peer Support Training

Peer Training And Development Institute

Certificate - Trauma Informed Care Certification

Hostel Training Institution

Certificate - First Aid and CPR

Hostel Training Institution

Diploma - Diploma in Mental Health Studies

Alison

Certificate Of Completion - Naloxone Administration

Hostel Training Institution

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Paula Thompson