Jamil Ssemande
Toronto,ON
Summary
Dedicated Shelter Support Worker with a proven track record in providing emotional support and promoting health and safety awareness in fast paced shelter environments. Proficient in crisis intervention and maintaining confidentiality. Excels at engaging residents in impactful learning and support. Exceptional communication skills evident through contributions to collaborative projects, greatly contributing to team and client success. Prioritizes building positive relationships with shelter clients, assisting them in identifying and addressing barriers, assets, and life management plans. Actively resolves conflicts and fosters a peaceful and productive shelter environment. Practices harm reduction approach while implementing effective risk management strategies. Actively participates in team meetings, contributing to problem-solving, progress reporting, documentation, and performance planning to ensure highest standards of program delivery. Enthusiastic about supporting cross-departmental collaboration and actively contributes to agency initiatives, fully embodying the values of Conc within unique communities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Volunteer
The Neighborhood Group
10.2024 - Current
- Coordinates community outreach initiatives by organizing events that increased awareness of local resources.
- Implements feedback mechanisms to gather insights from volunteers for continuous improvement.
- Conducts needs assessments for community programs to identify gaps and areas for improvement.
- Assists with special events and programs.
- Maintains clean, neat, and operational facilities to serve program needs.
- Mentors new volunteers, fostering a supportive and inclusive team environment.
Shelter Support Worker
Salvation Army
03.2023 - Current
- Monitors, engages and directly interact with shelter residents during events and group sessions for high impact learning experiences such as outdoor and indoor recreational activities.
- Applies knowledge of issues of trauma and the dynamics of human abuse and homelessness hence developing and implementing effective support strategies.
- Maintains thorough case documentation in automated systems,including documenting all intakes and case plan information,entering statistics related to case histories.
- Updates and revives intake records with each client contact to ensure case information is current.
- Completes administrative duties as outlined in shelter policies and procedures.
- Works independently and as part of the team to identify client needs and assist the client to access appropriate programs and services.
- Maintains a high level of familiarity with legislation,community services,resources,programs,policies and procedures and issues affecting or related to client the client population.
- Responds to inquiries from the general public and other service providers.
- Participates in team meetings and case conferences to discuss program issues,review client needs,discuss case plans,homeless prevention and shelter diversion plans.
- Maintains a high level of confidentiality related to all client matters and information.
- Reports trends,challenges and issues relating to shelter system to the shift leader or supervisor.
- Conducts assessments by phone to determine needs and resources of individuals and families to develop a short term service plan to meet and address their specific needs.
- Applies homelessness prevention and shelter diversion strategies where possible,to assist clients to sustain their current housing or be directed to applicable service providers to meet their needs.
- Coordinates referrals to supports and services to community agencies,city of Toronto programs and other levels government to meet client needs.
- Utilizes the principles of case management when conducting assessments and referrals to address client needs.
- Completes third party verification by contacting various sources including community agencies,housing providers,health care providers,income maintenance systems,child welfare agencies,public trustees and other service providers.
- Responds to crisis situations involving clients by assessing the situation and implementing appropriate solution which promote client safety.
Custodian/Caregiver
Save the Children International
02.2019 - 02.2023
- Provided exceptional customer services by taking and answering clients calls and providing appropriate solutions tom their needs.
- Secured premises and personnel by patrolling property,monitoring surveillance equipment,inspecting building, equipments and access points and permitting entry.
- Prevented loses ad damage by reporting irregularities,informing violators of policy and procedures.
- Restrained trespassers.
- Completed reports by recording observations,informing occurrences and surveillance activities.
- Contributed to team effort by accomplishing related tasks on time as needed.
- Maintained organization's stability and reputation by complying with legal requirements.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Kept building spaces premises clean inside and outside.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
Education
Bachelor of Science - Journalism And Mass Communication
Islamic University In Uganda
Kamapala, Uganda12-2015
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional support
- Excellent verbal and written communication skills
- Standard First Aid and CPR C &AED
- Harm Reduction trainings
- Experience in participating in collaborative projects and service models
- Non Violence crisis intervention training
- SMITHS
- Confidentiality and privacy
- Behavioral support
Languages
English
Full Professional
Certification
- Toronto Shelter Standards Certificate.
- Emergency First Aid with CPR C &AED.
- Naloxone Training Certificate.
- WHMIS
- Basic Security Training.
- CLBT Assessment Report.
Timeline
Volunteer
The Neighborhood Group
10.2024 - Current
Shelter Support Worker
Salvation Army
03.2023 - Current
Custodian/Caregiver
Save the Children International
02.2019 - 02.2023
Bachelor of Science - Journalism And Mass Communication
Islamic University In Uganda
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